Vtech Kidizoom Camera Connect User Manual - Page 20

Troubleshooting Cannot connect to computer Cannot save files Cannot view the downloaded movie files Memory card cannot be detected Check the connections on the USB cable between the camera and the computer, and review the appropriate connection procedure in this manual. Check the memory status of the memory card to see if it is full. If there is no memory card inserted, check the Kidizoom® Camera Connect internal memory. 1. Kidizoom® Camera Connect does not support movie files created by other models. Make sure your downloaded movie files are created by Kidizoom® Camera Connect. 1. Check if the memory card is correctly inserted. 2. Check to see if the memory card is the supported type. Kidizoom® Camera Connect only supports microSD / microSDHC card. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Customer Services Department with any problems and/or suggestions that you might have. Our support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The specific problem you are experiencing. • The actions you took right before the problem occurred. Internet: www.vtechkids.com, or www.vtechcanada.com Phone: 1-800-521-2010 in the US, or 1-877-352-8697 in Canada. DISCLAIMER AND LIMITATION OF LIABILITY VTech® Electronics North America, L.L.C. and its suppliers assume no responsibility for any damage or loss resulting from the use of this handbook. VTech® Electronics North America, L.L.C. and its suppliers assume no responsibility for any loss or claims by third parties that may 20 arise through the use of this product. VTech® Electronics North America,