Vtech Kidizoom Spin & Learn Camera User Manual - Page 22

Cannot connect to computer Check the connections on the USB cable between the camera and the computer, and review the appropriate connection procedure in this manual. SD Card cannot be detected 1. Check if the SD card is correctly inserted. 2. Check if the SD card is less than 32MB in capacity. The Kidizoom® Spin & Smile CameraTM doesn't support SD cards less than 32MB. 3. Check to see if the SD card is the supported type. This camera doesn't support MMC or other formats. Troubleshooting Cannot save files Check the memory status of the SD card memory to see if it is full, and check if the SD card is write-protected. If there is no SD card inserted, check the Kidizoom® Spin & Smile CameraTM internal memory. Cannot view the downloaded video or photo files 1. Check if the downloaded files are put in the correct directory in the Kidizoom® Spin & Smile CameraTM. Photos should be put in the "DOWNLOAD/ PHOTO" folder and videos should be put in the "DOWNLOAD/VIDEO" folder in Kidizoom® Spin & Smile CameraTM when it is connected to a computer. 2. Kidizoom® Spin & Smile CameraTM only supports the below formats: photos in Standard Baseline JPEG and videos in AVI (Motion JPEG) created by Kidizoom® Spin & Smile CameraTM. If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Customer Services Department with any problems and/or suggestions that you might have. Our support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: 22