Vtech LS6325-4 User Manual - Page 65
computer to establish connections, and my telephone doesn't work. - tone dial does not work
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Appendix Troubleshooting • Make sure you are calling from a touch-tone telephone. When dialing a number, there should be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the answering system. • The answering system may not detect the remote access code when your announcement is playing. Wait until the announcement is over before entering the code. • There may be interference on the telephone line you are using. Press the dial pad keys firmly when dialing. I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn't work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service. • Make sure to plug your USB telephone adapter into a dedicated USB port on your computer. Do not plug into a multiple port USB hub (USB splitter) that is not powered. • In a few rare instances, the USB port on your computer may not have enough power. In these instances, try using a USB hub with its own external power supply. • If you are using a firewall, it may prevent access to your nontraditional telephone service. Contact your service provider for more information. Common cure for electronic equipment. • If the telephone is not responding normally, put the cordless handset in the telephone base. If it does not respond, try the following (in the order listed): - Disconnect the power to the telephone base. - Disconnect the battery on the cordless handset. - Wait a few minutes before connecting power to the telephone base. - Completely remove and install the battery again and place the cordless handset in the telephone base or charger. - Wait for the cordless handset to synchronize with the telephone base. Allow up to one minute for this to take place. 61