Vtech V.Smile Pocket Original User Manual - Page 9
Troubleshooting, Technical Support
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CARE & MAINTENANCE / TECHNICAL SUPPORT TROUBLESHOOTING Problem Possible Reason Solution No LCD display but can hear sound After some time, the LCD will turn off Press any key and the LCD should display again. LCD display but with no sound Volume is turned down Adjust the volume control. The Headphone Unplug headphones from the headphone is connected jack. No LCD or sound Cable is plugged Unplug the AV cable from the AV output but TV indicator into AV jack jack. light is ON TV indicator ON but no picture on TV Incorrect TV connection Incorrect TV mode selected Make sure that the yellow plug of the AV cable is connected to the Video IN terminal (Usually yellow) of the TV. Make sure that the TV is set to "Video" mode. Some TVs have several video inputs - please make sure you selected the video input that matches the video port connected to the V.SMILE POCKET™ unit. TV or LCD display Battery power Replace battery. turns ON and low OFF immediately TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: • The name of your product or model number (the model number is typically located on the back or bottom of your product). • The actual problem you are experiencing. • The actions you took right before the problem occurred. Internet : www.vtechkids.com Phone : 1-800-521-2010 in the U.S. or 1-877-352-8697 in Canada 8