Vtech V.Smile Smart Keyboard User Manual - Page 20

troubleshooting TROUBLESHOOTING Problem Possible Reason The V.SMILE™ 1. Incorrect or missing power light does power connection not come on when the ON Button is pressed. 2. Program needs to be reset The V.SMILE™ power light is ON, but there is no picture on the screen. 1. Incorrect TV connection 2. Incorrect TV mode selected The V.SMILE™ power light is ON, but there is no picture (or incorrect picture) on the TV, and pressing the OFF Button has no response. 1. Program needs to be reset Solution 1. Check if the new batteries are correctly installed, or an AC/DC adaptor (9V 300mA, centerposition) is properly connected to the V.SMILE™. 2.1 Disconnect all power supplies (batteries and adaptor), then reconnect power supplies. 2.2 Press the Reset Button located on the bottom of the main unit, using a ballpoint pen. 1. Make sure that the yellow plug of the main unit is connected to the video IN terminal (usually yellow) of the TV. 2. Make sure that the TV is set to "video" mode. Some TVs have several video inputs and please make sure you have selected the video input that matches the video port connected to the V.SMILE™ unit. 1.1 Remove the SMARTRIDGE™ and then re-insert it. 1.2 Disconnect all power supplies (batteries and adaptor), and then reconnect power supplies. 18