Vtech V.Smile TV Learning System User Manual - Page 11

Troubleshooting, Technical Support

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TROUBLESHOOTING / TECHNICAL SUPPORT TROUBLESHOOTING Problem Possible Reason The power light does 1. Incorrect or not come on when the missing power ON Button is pressed. connection 2. Program needs to be reset Solution 1. Check that new batteries are correctly installed, or an AC/DC adaptor (9V 300mA, center-positive) is properly connected to the main unit. 2.1 Disconnect all power supplies (batteries and adaptor) OR 2.2 Press the Reset Button located on the bottom of the main unit, using a ballpoint pen. The power light is ON, but there is no picture on the screen. 1. Incorrect TV connection 1. Make sure that the yellow plug of the main unit is connected to the video IN terminal (usually yellow) of the TV. 2. Incorrect TV mode selected 2. Make sure that the TV is set to "video" mode. Some TVs have several video inputs - please make sure you have selected the video input that matches the video port connected to the V.Smile™ unit. The power light is ON, but there is no picture (or incorrect picture) on the TV, and pressing the OFF Button has no effect. 1. Program needs to be reset 1.1 Press the Reset Button located on the bottom of the main unit, using a ballpoint pen OR 1.2 Disconnect all power supplies (batteries and adaptor). The TV picture is black 1. Non-matching and white. color system 1. Make sure that the TV is set to the correct TV system (e.g. NTSC or Auto). There is a picture on the TV, but no sound. 2. Cable connection problem 1. TV setting 2. Make sure that the video cable is firmly connected to the video input of the TV. 1. Raise the volume of the TV, and make sure it is not set to "Mute". The joystick does not work. 2. Cable connection 2. Make sure that the white and/or red plug is problem firmly connected to the audio input of the TV. 1. Improper Joystick 1. Make sure that the joystick is firmly connected connection to the PLAYER 1 port. 2. Joystick was reconnected after program start 2. Turn the unit OFF and then ON again. TECHNICAL SUPPORT If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you. Before requesting support, please be ready to provide or include the information below: 10

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TROUBLESHOOTING
TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have. A
support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the
information below:
TROUBLESHOOTING / TECHNICAL SUPPORT
Problem
The power light does
not come on when the
ON Button
is pressed.
The power light is
ON
,
but there is no picture
on the screen.
The power light is
ON
,
but there is no picture
(or incorrect picture) on
the TV, and pressing
the
OFF Button
has
no effect.
The TV picture is black
and white.
There is a picture on
the TV, but no sound.
The joystick does not
work.
Possible Reason
1. Incorrect or
missing power
connection
2. Program needs to
be reset
1. Incorrect TV
connection
2. Incorrect TV mode
selected
1. Program needs to
be reset
1. Non-matching
color system
2. Cable connection
problem
1. TV setting
2. Cable connection
problem
1. Improper Joystick
connection
2. Joystick was
reconnected after
program start
Solution
1.
Check that new batteries are correctly
installed, or an AC/DC adaptor (9V 300mA,
center-positive) is properly connected to the
main unit.
2.1 Disconnect all power supplies (batteries and
adaptor) OR
2.2 Press the
Reset Button
located on the bottom
of the main unit, using a ballpoint pen.
1.
Make sure that the yellow plug of the main
unit is connected to the video IN terminal
(usually yellow) of the TV.
2.
Make sure that the TV is set to “video” mode.
Some TVs have several video inputs - please
make sure you have selected the video input
that matches the video port connected to the
V.Smile™
unit.
1.1 Press the
Reset Button
located on the
bottom of the main unit, using a ballpoint pen
OR
1.2 Disconnect all power supplies (batteries and
adaptor).
1.
Make sure that the TV is set to the correct TV
system (e.g. NTSC or Auto).
2.
Make sure that the video cable is firmly
connected to the video input of the TV.
1.
Raise the volume of the TV, and make sure it
is not set to “Mute”.
2.
Make sure that the white and/or red plug is
firmly connected to the audio input of the TV.
1.
Make sure that the joystick is firmly connected
to the
PLAYER 1
port.
2.
Turn the unit
OFF
and then
ON
again.
10