Weber Genesis Platinum C LP Owner Manual - Page 31
Troubleshooting
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Troubleshooting Problem Check Burners burn with a yellow or Inspect Weber Spider Stopper orange flame, in conjunction with Guards for possible obstructions. the smell of gas. (Blockage of holes.) Cure Clean Weber Spider Stopper Guards. (See Section "Annual Maintenance") Burners do not light. -or- Burners have a small flickering flame in the HIGH position. -orBarbecue temperature only reaches 250˚ to 300˚ in the HIGH position. The excess flow satety device, which is part of the barbecue to cylinder connection, may have activated. To reset the excess flow safety device turn all burner control knobs and the cylinder valve OFF. Disconnect the regulator from the cylinder. Turn burner control knobs to HIGH. Wait at least 1 minute. Turn burner control knobs OFF. Reconnect the regulator to the cylinder. Turn cylinder valve on slowly. Refer to "Lighting Instructions". Burner does not light, or flame is low in HIGH position. Is LP fuel low or empty? Is fuel hose bent or kinked? Refill LP cylinder. Straighten fuel hose. Does the Front burner light with a match? If you can light the Front burner with a match, then check the Crossover Ignition System. Experiencing flare-ups: Are you preheating barbecue in the All burners on high for 10 to 15 prescribed manner? minutes for preheating. ƽ CAUTION: Do not line the bottom tray with aluminum foil. Are the cooking grates and Flavorizer bars heavily coated with burned-on grease? Clean thoroughly. (See Section "Cleaning") Is the bottom tray "dirty" and not allowing grease to flow into catch pan? Clean bottom tray Burner flame pattern is erratic. Flame is low when burner is on HIGH. Flames do not run the whole length of the burner tube. Are burners clean? Clean burners. (See Section "General Maintenance".) Inside of lid appears to be "peeling." (Resembles paint peeling.) The lid is porcelain-on-steel, not paint. It cannot "peel". What you are seeing is baked on grease that has turned to carbon and is flaking off. THIS IS NOT A DEFECT. Clean thoroughly. (See Section "Cleaning".) If problems cannot be corrected by using these methods, please contact the Customer Service Representative in your region using the contact information sheet provided with your manual. D-13