Whirlpool RF3010XEW Use and Care Guide - Page 26

Requesting Assistance or Service To avoid unnecessary service calls, please check "Before you call for Service" on Pages 24. It may save you the cost of a service call. If you still need help, follow the instructions below. If you need Assistance or Service Call the Consumer Assistance Center toll free at 1-800-253-1301. Our consultants are available to assist you. When calling: Please know the purchase date, and the complete model and serial number of your appliance (see page 4). This information will help us better respond to your request. Our consultants provide assistance with: • Features and specifications on our full line of appliances. • Installation information. • Use and maintenance procedures. • Accessory and repair parts sales • Do-it-yourself repair help • Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.) • Referrals to local dealers, service companies, and repair parts distributors Our service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in the United States. To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages. If you need Replacement Parts If you need to order replacement parts, we recommend that you only use our factory authorized parts. Our replacement parts will fit right and work right , because they are made to the same exacting specifications used to build our new appliances. To locate replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center. For further Assistance If you need further assistance, you can write to us with any questions or concerns at: Consumer Assistance Center c/o Correspondence Dept. 2000 North M-63 Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. If the dealer, authorized servicer, and we have failed to resolve your problem, you can contact the Major Appliance Consumer Action Program (MACAP). MACAP is a group of independent consumer experts that voice consumer views at the highest levels of the major appliance industry. MACAP will in turn inform us of your action. Major Appliance Consumer Action Program 20 North Wacker Drive Chicago, IL 60606 -25-