Whirlpool WCG51US0DB W10648064A EN.fm - Page 7
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PROBLEM SOLVER First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit www.whirlpool.com/product_help for recommendations that may help you avoid a service call. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In Canada: Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga ON L5N 0B7 Please include a daytime phone number in your correspondence In the U.S.A.: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 If you experience Recommended Solutions Nothing will operate WARNING Check the following: ■ Make sure the power supply cord is plugged into a grounded 3 prong outlet. ■ Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. Electrical Shock Hazard ■ Make sure the cooktop is properly connected to the gas supply. Contact a service technician or refer to the installation instructions. Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. Burners will not operate Burner flames are uneven, yellow and/or noisy When a knob is pushed, all burners spark Burner is making a popping noise Excessive heat around the cookware on cooktop Cooking results are not what expected If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines. Be sure the control knob is pushed in before turning to a setting. A burner port (hole) may be clogged or the igniter may need cleaning. Refer to "Cleaning the Burner: Tips" in the "Key Usage Tips" section. Check that the burner base and caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key Usage Tips" section. Compare the flame to the illustrations below. If the flames look like A, call for service. Normal flames look like B or C. If LP (propane) gas is being used, the cooktop may have been converted improperly. Contact a service technician or refer to the "Assistance or Service" section in the Use and Care Guide. Yellow Flames Yellow Tips on Call for Service Outer Cones Normal for LP Gas Soft Blue Flames Normal for Natural Gas A burner port (hole) may be clogged. Refer to "Cleaning the Burner: Tips" in the "Key Usage Tips" section. Check that the burner caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key Usage Tips" section. Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the position. If the burner is wet or dirty, clean and/or let the burner dry. Be sure the cookware is approximately the same size as the cooking area and surface burner. Cookware should not extend more than ½" (13 mm) outside the cooking area. Adjust the flame so that it does not wrap around the cookware. Check the following: ■ Be sure the proper cookware is being used. Refer to the "Cooking with Your Cooktop" section. ■ Check the heat level. Refer to "Excessive heat around the cookware on cooktop." Flame too High or too Low ■ Check the level of the cooktop. Refer to the Installation Instructions. Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas. Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the gas line pressure are correct. 7