Whirlpool WCG55US6HB Owners Manual - Page 8

TROUBLESHOOTING First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual or visit www.whirlpool.com/product_help for recommendations that may help you avoid a service call. In Canada, visit http://www.whirool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: Whirool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Please include a daytime phone number in your correspondence. In Canada: Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga, Ontario L5N 0B7 WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. PROBLEM Nothing will operate Burners will not operate Burner flames are uneven, yellow and/or noisy When a knob is pushed, all burners spark Burner is making a popping noise POSSIBLE CAUSES AND/OR SOLUTIONS Check the following: ■■ Make sure the power supply cord is plugged into a grounded 3 prong outlet. ■■ Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician. ■■ Make sure the cooktop is properly connected to the gas supply. Contact a service technician or refer to the installation instructions. If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines. Be sure the control knob is pushed in before turning to a setting. A burner port (hole) may be clogged or the igniter may need cleaning. Refer to "Cleaning the Burner: Tips" in the "Key Usage Tips" section. Check that the burner base and caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key Usage Tips" section. Compare the flame to the illustrations below. If the flames look like A, call or service. Normal flames look like B or C. If Propane gas is being used, the cooktop may have been converted improperly. Contact a service technician or refer to the "Assistance or Service" section in the Use and Care Guide. Yellow Flames Call for Service Yellow Tips on Outer Cones Normal for Propane Gas Soft Blue Flames Normal for Natural Gas A burner port (hole) may be clogged. Refer to "Cleaning the Burner: Tips" in the "Key Usage Tips" section. Check that the burner caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key Usage Tips" section. Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the . position. If the burner is wet or dirty, clean and/or let the burner dry. 8