Whirlpool WFW5090JW Installation Guide - Page 30

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/product_help - In Canada www.whirlpool.ca for assistance and to possibly avoid a service call. If you experience Possible Causes Solution Washer not performing as expected (cont.) Washer not draining/ Using cycles with a lower spin speed. spinning; loads are still wet (cont) Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/spin speed for your garment. Washer not loaded as recommended. A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal. See "Cycle Guide" for load size recommendation for each cycle. The load may be out of balance. Avoid washing single items. Balance a single item such as a rug or jeans jacket with a few extra items. Not using HE detergent or using too much HE detergent. Use only HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Always measure and follow manufacturer's directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent. Small items may have been caught in the pump or stuck between the washer drum and the outer tub. Check the drum for any items sticking through the drum holes. Empty pockets and use garment bags when washing small items. Washer vibrates during spinning Transport bolts have not been removed. Washer is not level. Remove transport bolts (see "Installation Instructions"). Adjust leveling feet (see "Installation Instructions"). Make sure washer stands on a level and firm surface. Spin speed "0" blinks on the control panel and/or laundry is still very wet An unbalanced load prevented the Spin cycle to avoid damage to the washer. To spin wet laundry, add more laundry items of different sizes and start the Rinse & Spin program. Avoid small laundry loads consisting of a few large, absorbent items and wash different-sized items in one load. Spin results are poor Spin button was set to a low speed. Set a higher spin speed. An unbalanced load prevented the Spin cycle. See the solution for "Spin speed "0" blinks." Excessive foam formation prevented spinning. Start the Rinse & Spin" program. Avoid excessive amount of detergent; use the Dosing Aid option. Door locked at end of wash cycle Water remaining in washer after cycle. Select RINSE & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. TumbleFresh™ option is on. While this option is on, the load is tumbled periodically for up to 6 hours. The door remains locked during this time. To unlock the door, cancel the TumbleFresh™ option by touching the Power button. Door will not unlock Water did not completely drain out of washer during the spin. Select RINSE & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. It will take 1 minute for the door to unlock. Error code is displayed. Failure mode will lock the door. Touch the Start/Pause button to exit; then wait for the door to unlock. Water temperature is hotter than 104°F (40°C). Wait for the water temperature to drop. Incorrect or wrong wash or rinse temperatures Check for proper water supply. Hose must be attached to both washer and faucet, and have water flowing to inlet valve. Check that inlet valve screen is not clogged. Remove any kinks in hose. Washing many loads. Your hot water tank may not have enough hot water to keep up with the number of hot or warm washes. This is normal. Desired setting or For best performance, not all settings are See the "Program/Cycle Guide" for the available settings and option does not light available with each cycle, and some options options for each cycle. cannot be used together. 30