Whirlpool WFW9351YL Use & Care Guide - Page 18

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet Empty pockets and use garment bags for small items. Drain hose extends into standpipe farther than 4.5" (114 mm). Small items may have been caught in pump. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. The drain hose is clogged, or the end of the drain hose more than 96" (2.4 m) above the floor. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. See "Installation Requirements." The drain hose fits too tightly in the standpipe, or is it taped to the standpipe. Using cycles with a lower spin speed. Washer not loaded as recommended. The load may be out of balance. Not using HE detergent or using too much HE detergent. The drum has clothing stuck between spin basket and outer tub. The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See "Secure the Drain Hose." Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. A tightly packed or unbalanced load may not allow the washer to spin correctly, leaving the load wetter than normal. See "Cycle Guide" for load size recommendations for each cycle. Avoid washing single items. Balance a single item such as a rug or jacket with a few extra items. Use only HE detergent. Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Always measure and follow manufacturer's directions for your load. To remove extra suds, Select RINSE/DRAIN & SPIN. Do not add detergent. Rotate drum by hand to check for any binding of the spin basket and outer tub. Move open end drum up and down while holding outer tub steady and check for looseness (more than 1/4" (6.35 mm) of movement). Door locked at end of wash cycle Water remaining in washer after cycle. Select RINSE/DRAIN & SPIN to remove any water remaining in the washer. The washer door will unlock at the end of the drain. Door will not unlock Door locks when cycle has started. Desired option or setting For best performance, not all settings does not light are available with each cycle, and some options cannot be used together. Incorrect or wrong wash or rinse temperatures Check for proper water supply. If the "Add a Garment" light is lit, press START/PAUSE once. The door will unlock. See the "Cycle Guide" for the available settings and options for each cycle. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Load not rinsed Washing many loads. Check for proper water supply. Remove any kinks in hoses. Your hot water tank may not have enough hot water to keep up with the number of hot or warm washes. This is normal. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. 18