Whirlpool WTW5600XW Owners Manual - Page 14

TROUBLESHOOTING First try the solutions suggested here or visit our website at www.whirlpool.com/help for assistance and to possibly avoid a service call. If you experience Possible causes Solution Washer not performing as expected (cont.) Washer not draining/ spinning, loads are still wet or spin light remains on (indicating that the washer was unable to pump out water within ten minutes. Empty pockets and use garment bags for small items. Using a cycle with a low spin speed. The washer may be tightly packed or unbalanced. Check plumbing for correct drain hose installation. Drain hose extends into standpipe farther than 4.5" (114 mm). Wrong or too much detergent causing suds to slow or stop draining and spinning. Small items may have been caught in pump or between basket and tub, which can slow draining. Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, Select Drain & Spin. Load may need to be rearranged to allow even distribution of the load in the basket. Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select Drain & Spin to remove excess water. See "Using Your Washer" for loading recommendations. Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose. Use only HE detergent. Always measure and follow detergent directions for your load. To remove extra suds, select Rinse & Spin. Do not add detergent. Dry spots on load after cycle High speed spins extract more moisture than traditional top-load washers. The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots during the final spin. This is normal. Incorrect or wrong wash or rinse temperatures Load not rinsed Check for proper water supply. Energy saving controlled wash temperatures. Check for proper water supply. Not using HE detergent or using too much HE detergent. Washer not loaded as recommended. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged. Remove any kinks in hoses. Energy Star washers use cooler wash and rinse water temperatures than your previous washer. This includes cooler hot and warm washes. Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached and have water flowing to the inlet valve. Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose. The suds from regular detergent can keep washer from operating correctly. Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based on load size and soil level. The washer is less efficient at rinsing when the load is tightly packed. Load garments in loose heaps evenly around the basket wall. Load with dry items only. Use cycle designed for the fabrics being washed. Add only 1 or 2 garments after washer has started. 14