Whirlpool WZF79R18DM Use & Care Guide - Page 11

PROBLEM SOLVER First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit www.whirlpool.com/product_help for recommendations that may help you avoid a service call. In Canada, visit http://www.whirlpool.ca. Contact us by mail with any questions or concerns at the address below: In the U.S.A.: In Canada: Whirlpool Brand Home Appliances Customer eXperience Center 553 Benson Road Benton Harbor, MI 49022-2692 Whirlpool Brand Home Appliances Customer eXperience Centre 200 - 6750 Century Ave. Mississauga ON L5N 0B7 Please include a daytime phone number in your correspondence Freezer Operation WARNING WARNING Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter. Do not use an extension cord. Failure to follow these instructions can result in death, fire, or electrical shock. Explosion Hazard Use nonflammable cleaner. Failure to do so can result in death, explosion, or fire. PROBLEM Freezer Will Not Operate Lights Do Not Work Water in Defrost Drain Pan Motor Seems to Run Too Much Temperature Is Too Warm RECOMMENDED SOLUTIONS Check that the freezer is not running an automatic defrost cycle. Check that it is plugged into a grounded 3 prong outlet. Check that the temperature control is turned on. Replace the fuse or reset the circuit breaker. NOTE: If problems continue, contact an electrician. Check that it is plugged into a grounded 3 prong outlet. Check that the light bulb is tight in the socket and is not burned out. It is normal for water to drip into the defrost drain pan when freezer is defrosting. When humidity is high, it is normal for water in the defrost pan to take longer to evaporate. Check that door closes properly. Adding a large amount of food warms the freezer causing the freezer to run longer to cool back down. If this is the situation, wait approximately 6 to 8 hours to allow the freezer to reach the correct temperature. Get all items out at one time, keep food organized and close door as soon as possible. Check that the door gasket is sealed all the way around. If not, contact a qualified person or technician. Check that space around freezer meets air circulation requirements. See "Location Requirements." NOTE: If none of the above, your new freezer will run longer than your old one due to its high-efficiency motor. Check that air vents are clear. See "Ensuring Proper Air Circulation" for air vent locations. Get all items out at one time, keep food organized and close door as soon as possible. Adding a large amount of food warms the freezer causing the freezer to run longer to cool back down. Check that the temperature control is set correctly for surrounding conditions. 11