Xbox XGX-00038 User Guide - Page 23

english TROUBLESHOOTING Follow these steps to troubleshoot any difficulties you may have with the Xbox 360 video game and entertainment system. If the steps in this troubleshooting section do not solve your problem, go to www.xbox.com/support or call the Xbox Customer Support number provided on the back cover. Do not take your Xbox 360 console or its accessories to your retailer for repair or service unless instructed to do so by an Xbox Customer Support representative. Do Not Attempt Repairs Do not attempt to take apart, open, service, or modify the Xbox 360 console, power supply, or accessories. Doing so could present the risk of electric shock, fire, or damage to your Xbox 360 console. Any evidence of any attempt to open and/ or modify the Xbox 360 console, including any peeling, puncturing, or removal of any of the labels, will void the Limited Warranty and render the Xbox 360 console ineligible for authorised repair. No Power Confirm that you have an appropriate power source and check all connections between wall outlet and power supply, and power supply and console (see "Connect the Console to Power"). The power supply light should glow green when it is working properly. No Picture Connect the appropriate AV cable (see "Connect to Your TV and Audio System"). Turn on the TV. Select the video input on the TV (or VCR, if connected to a VCR) that displays the Xbox 360 game. Common names for video input include Input Select, AUX, Line In, Line, In, Input, Source, and EXT, depending on your TV or VCR type. For more information, see your TV or VCR manual. Don't connect both the included AV cable and an HDMI AV cable (sold separately) to the console at the same time. No Sound Check the AV connection (see "Connect to Your TV and Audio System"). If you're using digital audio, make sure the receiver is turned on and the output in your console's audio settings is set correctly. Don't connect both the included AV cable and an HDMI AV cable (sold separately) to the console at the same time. Poor-Quality Sound Clean the disc as shown in the Xbox 360 Warranty manual (Volume 2). Check the AV connection (see "Connect to Your TV and Audio System"). Play Dolby® Digital audio only on audio systems that support Dolby Digital. Select the audio output that is supported by your system or TV: stereo or Dolby® Surround for stereo speakers, mono for monaural speakers. If sound is coming from only one speaker, check that all audio cables are connected correctly. Disc Tray Does Not Open Make sure the removable faceplate on the front of the console is fully connected and properly aligned. Check the connection to power (see "Connect to Power"). Turn on the console by pressing the Power button. Game, Movie, or Music Does Not Start Play only supported discs (Xbox 360 games, audio CDs, DVD movies). Insert the disc as instructed in this manual and close the disc tray. Clean the disc as shown in the Xbox 360 Warranty manual (Volume 2). Ring of Light Flashes The lights in the console Ring of Light should glow solid while the console is on and flash when you press the eject button. If the Ring of Light flashes differently during operation, the console has an internal problem: • Two left lights on console flash red: The console is too hot and will not play games until cooled down. Place the console in a well-ventilated area away from other heat sources. Once the console cools, the flashing will stop and the Xbox 360 console can be played. For more information, see "Select a Location for the Console".  23