Xerox 5500DT Evaluator Guide - Page 8

EVALUATE RELIABILITY The volume demands on a departmental printer can be very high. Consider the life expectancy of a printer as well as its peak volume capability. Consider uptime. Does the printer provide warnings for low supplies or other potential productivity blockers? Are there intelligent alternatives to a service call? How easy is it to replace are the routine maintenance items such as the imaging drum and fuser? Finally, look at how the manufacturer stands behind the product. Can you be sure you'll get satisfaction? HOW THE PHASER 5500 EXCEEDS THE RELIABILITY REQUIREMENT: Volume. The Phaser 5500 boasts an engine life of three Million impressions with no limit on annual printing capability. Some competitors limit annual prints on warranty or service contracts. You can be assured that this is a product that can go the distance for a very long time. This is the kind of durability that business users are looking for. When you send a document to the Phaser 5500, PrintingScout will instantly send you an on-screen alert if the printer needs attention, and it provides helpful text and graphics about how to fix it. This way, you'll go to the printer completely prepared - no surprises. And no other printer on the market can do this. For more involved situations, the PhaserSMART remote diagnostic tool is an automated, Internet-based support system. It uses your web browser to send diagnostic information from your printer to the Xerox web site for analysis. You can access PhaserSMART directly from a PrintingScout alert or from the printer driver. PhaserSMART remote diagnostic tool examines the information, diagnoses the problem and proposes a solution. If the problem is not resolved with the solution, PhaserSMART remote diagnostic tool assists you in opening a priorityService Request with Xerox Customer Support, or lets you choose a local Authorised Service Provider. Warranty. The Phaser 5500 comes with a One Year On-site Warranty. The highly reliable engine also means that extended Service Contracts are available at very reasonable prices. 6 PHASER 5500 EVALUATOR GUIDE