Xerox 5550N Evaluator Guide - Page 11

Evaluate Reliability Office productivity is tied directly to the reliability of the devices upon which users depend. Consider whether the printer helps proactively avoid disruptions in operations. If a disruption occurs, will the printer help users diagnose and address the issue? How the Phaser 3635MFP exceeds the reliability requirement Day-to-day operation With a rated duty cycle of up to 300,000 pages* per month, the Phaser 5550 laser printer is adept at handling normal daily workloads as well as the heaviest peak-period workloads. The Phaser 5550 laser printer also helps avoid interruptions thanks to its standard 1,100-sheet paper capacity, and the ability to increase paper capacity to 4,100 sheets. Plus, proactive reporting of current toner levels ensures you'll have replacement cartridges on hand when you need them. *Print volume uniformly distributed over 30 days. Troubleshooting The Phaser 5550 laser printer helps users avoid unnecessary downtime and backups at the device. If the printer requires intervention during a print job, Xerox PrintingScout® notification will alert the user at his or her desk with specific instructions for how to get the printer back up and running. Clicking on the PrintingScout notification will provide graphical instructions as to what action the printer requires, and similar graphical instructions will be available at the printer's front panel as well. Automated support The Phaser 5550 laser printer includes the Xerox-exclusive PhaserSMART® utility, an automated, internet-based support and service delivery tool. PhaserSMART leverages information from your printer to diagnose and deliver self-support solutions. Available 24 hours a day, seven days a week, PhaserSMART is only a mouse-click away. Service/support Building on the reliability engineered into the Phaser 5550 laser printer, Xerox has implemented a sophisticated service-delivery network capable of maintaining your equipment, addressing issues, and training IT staff and users on how to get the most out of your Xerox purchase. PhaserSMART® online troubleshooting provides 24/7 access to the online Xerox Knowledge Base, delivering fast solutions so users get back to work quickly. Xerox Phaser 5550 Evaluator Guide 11