Xerox 6180N Xerox Production DocuTech and DocuPrint Product Family Customer Se - Page 4

Useful Websites, Services Team's Commitment to You, Xerox Production Docutech and, Docuprint Product - brochure

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What considerations should be given if we need to move the product to a different location? Please contact Via Xerox at 800-979-7456 if you plan to move your machine for any reason. Additionally, key consideration should always include the physical environment required for the machine (space, electrical, etc.). Your local sales rep can assist you in validating that any potential new location meets the environmental requirements for your product. If you choose someone other than Xerox to move your equipment, Xerox will not be responsible for any damages. Does my FSMA cover damage caused by Operators? No- damages to Xerox equipment caused by operators or throughput material are not covered by the Full Service Maintenance Agreement. (FSMA) How do I get more supplies shipped to my location? Supplies can be ordered by calling 800- 822-2200. Useful Websites: Equipment Specification Brochures can be found at: http://www.xerox.com, then select Production Equipment, Production Printers & Copiers, Select equipment (View All if necessary), See Specifications. Online Assistant: http://www.xerox.com/support for free 24-hour support and self-help, operational tips, and to place a service call. The DocuTech Operator Handybook is located at: http://www.xerox.com/support, select Black & White Printers, DocuTech, Select Model, Documentation. Services Team's Commitment to You As your Service Team, we commit to being responsive to your service needs by providing on-site service when you need it, by assisting you via telephone to minimize your downtime, and by communicating with you to ensure that you and your service team have the information everyone needs to maximize the Service Experience. Xerox Production Docutech and Docuprint Product Family Service Delivery Customer Agreement Xerox Corporation reserves the right to update and revise this document as needed. Presented by Sales Name: Phone: FMTS Name: Phone: Account Name: Customer Name: Date: DT/DP CSPD 06-01-09 Page 4 of 4

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What considerations should be given if we need to move the
product to a different location?
Please contact Via Xerox at 800-979-7456 if you plan to move your
machine for any reason.
Additionally, key consideration should always
include the physical environment required for the machine (space,
electrical, etc.).
Your local sales rep can assist you in validating that
any potential new location meets the environmental requirements for
your product.
If you choose someone other than Xerox to move your equipment,
Xerox will not be responsible for any damages.
Does my FSMA cover damage caused by Operators?
No- damages to Xerox equipment caused by operators or throughput
material are not covered by the Full Service Maintenance Agreement.
(FSMA)
How do I get more supplies shipped to my location?
Supplies can be ordered by calling 800- 822-2200.
Useful Websites:
Equipment Specification Brochures
can be found at:
, then select Production Equipment, Production
Printers & Copiers, Select equipment (View All if necessary), See
Specifications.
Online Assistant
:
for free 24-hour support
and self-help, operational tips, and to place a service call.
The
DocuTech Operator Handybook
is located at:
, select Black & White Printers, DocuTech,
Select Model, Documentation.
Services Team’s Commitment to You
As your Service Team, we commit to being responsive to your service needs
by providing on-site service when you need it, by assisting you via telephone
to minimize your downtime, and by communicating with you to ensure that
you and your service team have the information everyone needs to
maximize the Service Experience.
Sales Name:
Phone:
FMTS Name:
Phone:
Account Name:
Customer Name:
Date:
Xerox Production Docutech and
Docuprint Product Family Service
Delivery Customer Agreement
Xerox Corporation reserves the right to update and revise this document as
needed.
DT/DP CSPD 06-01-09
Page 4 of 4
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