Xerox 6180N DocuSP 61xx version 3.6 - Installation Planning Guide - Page 52
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Page 52 highlights
Maintenance and support services Customer support The customer support center is available to address your applications problems or to direct you to the appropriate documentation. The key to effective use of the support center is correct identification of the problem. Before calling the support center, it is helpful to have the following information available: • A list of any error messages • An explanation of how output is different from what you expected • An assessment of whether the symptoms follow a pattern or occur randomly • A list of special conditions that may have caused the problem: - New applications - Changes made to the software - Recent service performed - Pervious conditions under which the application has printed properly To contact the U.S. Xerox Customer Support Center, call: 1-800821-2797. The Xerox Customer Support Center provides 24 hour support. Operator training Operator training is conducted either at your location or at a Xerox Customer Education Center shortly after the DocuTech printer is installed. The training includes hands-on practice running basic jobs, performing routine maintenance, and solving problems. Determine the number of operators you want to attend the initial training and schedule training dates and times through your sales representative. 6-2 DocuTech 61xx Installation Planning Guide