Xerox 6350DP User Guide - Page 101

PhaserSMART Technical Support, Web Links, Favorites, Troubleshooting - download

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Getting Help PhaserSMART Technical Support PhaserSMART Technical Support is an automated, internet-based support system that uses your default web browser to send diagnostic information from your printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists you in opening a Service Request with Xerox Customer Support. To access PhaserSMART Technical Support: 1. Open your browser and go to www.phaserSMART.com. 2. Enter your printer's IP address in the browser window. 3. Follow the instructions on the screen. Web Links Xerox provides several websites that offer additional help on your Phaser 6300⁄6350 printer. A set of Xerox links is installed in your web browser's Favorites folder when you install the Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer driver also includes useful links. Use the following websites to obtain more information. Resource Link PhaserSMART Technical Support automatically diagnoses problems on your networked printer and proposes solutions: www.phaserSMART.com infoSMART Knowledge Base (used by Xerox Customer Support staff) offer solutions for issues, such as error codes, print quality, paper jams, software installation, networking, and more: www.xerox.com/office/6300_6350infoSMART Technical support information for your printer includes online Technical Support, driver downloads, documentation, videos tutorials, and much more: www.xerox.com/office/6300_6350support Supplies for your printer: www.xerox.com/office/6300_6350supplies A resource for tools and information, such as interactive tutorials, printing templates, helpful tips, and customized features to meet your individual needs: www.colorconnection.xerox.com Local sales and support center: www.xerox.com/office/contacts Printer registration: www.xerox.com/office/register Material Safety Data Sheets (English only) identify materials, and provide information on safely handling and storing hazardous materials: www.xerox.com/office/msds Information about recycling supplies: www.xerox.com/gwa Phaser® 6300/6350 Color Laser Printer 6-13

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Getting Help
Phaser® 6300/6350 Color Laser Printer
6-13
PhaserSMART Technical Support
PhaserSMART Technical Support is an automated, internet-based support system that uses
your default web browser to send diagnostic information from your printer to the Xerox
website for analysis. PhaserSMART Technical Support examines the information, diagnoses
the problem, and proposes a solution. If the problem is not resolved with the solution,
PhaserSMART Technical Support assists you in opening a Service Request with Xerox
Customer Support.
To access PhaserSMART Technical Support:
1.
Open your browser and go to
www.phaserSMART.com
.
2.
Enter your printer’s IP address in the browser window.
3.
Follow the instructions on the screen.
Web Links
Xerox provides several websites that offer additional help on your
Phaser 6300
⁄
6350 printer. A set of Xerox links is installed in your web browser’s
Favorites
folder when you install the Xerox printer drivers on your computer. The
Troubleshooting
tab in your Windows printer driver also includes useful links. Use the
following websites to obtain more information.
Resource
Link
PhaserSMART Technical Support automatically
diagnoses problems on your networked printer and
proposes solutions:
www.phaserSMART.com
infoSMART Knowledge Base (used by Xerox
Customer Support staff) offer solutions for issues,
such as error codes, print quality, paper jams,
software installation, networking, and more:
www.xerox.com/office/6300_6350infoSMART
Technical support information for your printer
includes online Technical Support, driver downloads,
documentation, videos tutorials, and much more:
www.xerox.com/office/6300_6350support
Supplies for your printer:
www.xerox.com/office/6300_6350supplies
A resource for tools and information, such as
interactive tutorials, printing templates, helpful tips,
and customized features to meet your individual
needs:
www.colorconnection.xerox.com
Local sales and support center:
www.xerox.com/office/contacts
Printer registration:
www.xerox.com/office/register
Material Safety Data Sheets (English only) identify
materials, and provide information on safely handling
and storing hazardous materials:
www.xerox.com/office/msds
Information about recycling supplies:
www.xerox.com/gwa