Xerox 7760DN Evaluator Guide - Page 17

Section 3: Configurations, Specifications, Supplies, Options, Support and Additional Information Sources Support and Additional Information Sources Unrivaled service and support Behind every Xerox product is a large network of customer support that's unrivaled in the industry and available when you need it. Xerox service professionals use leading-edge technologies to keep you up and running. They're even linked to the engineers who designed your product, so you can be confident when you choose Xerox. And Genuine XEROX® supplies are always readily available. Total satisfaction guaranteed The exclusive Xerox Total Satisfaction Guarantee, recognized as unique in the industry, covers every Phaser device that has been continuously maintained by Xerox or its authorized representatives under a Xerox express warranty or Xerox maintenance agreement. You decide when you're satisfied. Xerox Office Services Support Asset Management Services • Asset Optimization and Tracking - Process and tools to optimize an enterprise's office output infrastructure and reduce overall costs • Break-Fix Management - Single point of ownership and management for break-fix service for all brands of office output devices • Supplies Management - Process and tools to procure, monitor and replenish all documentrelated supplies proactively Imaging and Output Management Services • O utput Management - Single point of management of office output from all output devices, regardless of manufacturer • I mage Capture and Workflow - Cost-efficient solutions for capturing, managing, retrieving and distributing information into digital repositories Support Services • T echnology Procurement and Deployment - A creative and flexible end-to-end print/computer product acquisition solution that uses a singlepoint-of-contact model while lowering the total cost of acquisition • H elp Desk Services - A broad range of enterprise services managed through a centralized single point of contact and delivered through an on-site or off-site model • E nd User Services - Microsoft software implementation, IT project consulting, and customer education Access Managed Services • Student and Library Patron Access - Custom designed and implemented customer-managed solutions for student and library patron print access management Additional Information Sources Phaser 7760 Front Panel • The front panel offers a suite of tools and information pages to help solve printing problems, media feed and supply issues, and administration problems. CD Rom • User Documentation - Reference Guide - Setup Guide - Quick Reference Guide - Instructional Videos • Printer Drivers and Installers (Mac & Windows) • ReadMe Release Notes • Internet Services Help (HTML Documentation) • Disk Generating utility (creates floppy disks of the drivers) • Driver Update utility • Font Manager • Adobe Type Manager (ATM) On the Web Visit www.xerox.com/office for: • Product, supplies, and service information • Downloading printer drivers • Finding your local reseller • On-line documentation Visit www.xerox.com/office/support for: • Application issues • Networking issues • Printer errors • Print-quality issues • Troubleshooting Xerox Phaser 7760 Evaluator Guide 17