Xerox 790DP 5790 Customer Expectation Guide - Page 3
Customer Support, Duplex Copying, Configuration Limitations, Insertion Of Copies Into High, Volume - machine
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Xerox 5790 (Regal) Digital Color Copier/Printer CUSTOMER SUPPORT - The Xerox Customer Support Center Helpline, 1-800821-2797, is provided for all service calls and available for Customer application questions. - The Supplies Marketing Center is available at 1-800822-2200 for order of paper and thruput materials. - Fee-based training courses or hourly sessions are available through Xerox Document Management Training Representatives. DUPLEX COPYING - Regal 5790 is recommended for duplex applications. - As with any full color copier, duplex performance is not expected to match the performance for single sided copying. Paper jam rates will be higher than the rate you will experience for the same thruput material in single sided mode. Extensive duplex operation may have a secondary effect on performance and copy quality of single sided jobs. - When running duplex copies, the second side should be run only from the Paper Tray bypass. CONFIGURATION LIMITATIONS - 5790 does not allow for Sorters and Film Projectors to be placed on the same unit. INSERTION OF COPIES INTO HIGH VOLUME COPIERS - Insertion of Regal 5790 copies in 5090/5390/ DocuTech 135 requires CBU validation. - Do not use 5790 inserts in 5100 due to incompatibility with the fuser. TRANSPARENCIES - Transparencies for this product are restricted to 3R5765, 3R5775 and 3R3108 and can only be supported out of the bypass tray if fed in the correct manner. The 3R5765 premium transparency is specifically designed to provide optimum copy quality including more vivid colors. - Use of other transparencies may cause machine damage. Continued use of transparencies other than those recommended may result in customer being placed on time and materials. Please see the MUG 700P99701 for additional information. XEROX CUSTOMER SUPPORT CENTER - DOCUMENT #100226 Revised November 1995
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