Xerox PE16 OmniPage SE User Guide - Page 82
Troubleshooting, Solutions to try first - driver
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TROUBLESHOOTING Although OmniPage SE is designed to be easy to use, problems sometimes occur. Many of the error messages contain self-explanatory descriptions of what to do - check connections, close other applications to free up memory, and so on. Sometimes that is all the troubleshooting help you need. Please see your Windows documentation for information on optimizing your system and application performance. Solutions to try first Try these solutions if you experience problems starting or using OmniPage SE: u Make sure that your system meets all requirements listed under System requirements in chapter 1. u Make sure that your scanner is plugged in and that all cable connections are secure. u Visit the support section of ScanSoft's web site at www.scansoft.com. It contains Tech Notes on commonly reported issues using OmniPage SE. Our web pages may also offer assistance on the installation process and troubleshooting. u Turn off your computer and your scanner, turn your scanner back on, and then restart your computer. Make sure other applications are functioning properly. u Use the software that came with your scanner to verify that the scanner works properly before using it with OmniPage SE. u Make sure you have the correct drivers for your scanner, printer, and video card. Visit the ScanSoft's Scanner Information web page through the Help menu for more information. u Run ScanDisk for Windows 95, 98 or Me, or Check Disk for Windows NT and Windows 2000 to check your hard disk for errors. See Windows online Help for more information. u Defragment your hard disk. See Windows online Help for more information. u Uninstall and reinstall OmniPage SE, as described in Uninstalling the software at the end of this chapter. 82 TECHNICAL INFORMATION