Yamaha RX-V377 RX-V377 Owners Manual - Page 68

Troubleshooting

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Troubleshooting Refer to the table below when the unit does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the unit, disconnect the power cable, and contact the nearest authorized Yamaha dealer or service center. First, check the following: a The power cables of the unit, TV and playback devices (such as BD/DVD players) are connected to AC wall outlets securely. b The unit, subwoofer, TV and playback devices (such as BD/DVD players) are turned on. c The connectors of each cable are securely inserted in to jacks on each device. Power, system and remote control Problem Cause Remedy The power does not turn on. The power does not turn off. The protection circuitry has been activated three times consecutively. The internal microcomputer has frozen, due to an external electric shock (such as lightning or excessive static electricity) or to a drop in the power supply voltage. As a safety precaution, capability to turn on the power is disabled. Contact your nearest Yamaha dealer or service center to request repair. Hold down z (power) on the front panel for more than 10 seconds to reboot the unit. (If the problem persists, disconnect the power cable from the AC wall outlet and plug it again.) The power turns off (standby mode) immediately. The unit was turned on while a speaker cable was shorted. Twist the bare wires of each speaker cable firmly and reconnect to the unit and speakers (p.15). The sleep timer worked. Turn on the unit and start playback again. The unit enters standby mode automatically. The auto-standby function kicked in because the unit was not used To disable the auto-standby function, set "Auto Power Standby" in the "Setup" for the specified time. menu to "Off" (p.61). The speaker impedance setting is incorrect. Set the speaker impedance to match your speakers (p.64). The unit is not reacting. The protection circuitry has been activated because of a short circuit. The internal microcomputer is frozen, due to an external electric shock (such as lightning or excessive static electricity) or to a drop in the power supply voltage. Twist the bare wires of each speaker cable firmly and reconnect to the unit and speakers (p.15). Hold down z (power) on the front panel for more than 10 seconds to reboot the unit. (If the problem persists, disconnect the power cable from the AC wall outlet and plug it again.) The unit is out of the operating range. Use the remote control within the operating range (p.4). The unit cannot be controlled using the remote control. The batteries are weak. The unit's remote control sensor is exposed to direct sunlight or strong lighting. Replace with new batteries. Adjust the lighting angle, or reposition the unit. The remote control IDs of the unit and the remote control are not identical. Change the remote control ID of the unit or the remote control (p.65). APPENDIX ➤ Troubleshooting En 68

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APPENDIX
➤
Troubleshooting
En
68
Refer to the table below when the unit does not function properly.
If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the unit, disconnect the power cable, and contact the nearest authorized
Yamaha dealer or service center.
First, check the following:
a
The power cables of the unit, TV and playback devices (such as BD/DVD players) are connected to AC wall outlets
securely.
b
The unit, subwoofer, TV and playback devices (such as BD/DVD players) are turned on.
c
The connectors of each cable are securely inserted in to jacks on each device.
Power, system and remote control
Troubleshooting
Problem
Cause
Remedy
The power does not turn on.
The protection circuitry has been activated three times
consecutively.
As a safety precaution, capability to turn on the power is disabled. Contact your
nearest Yamaha dealer or service center to request repair.
The power does not turn off.
The internal microcomputer has frozen, due to an external electric
shock (such as lightning or excessive static electricity) or to a drop
in the power supply voltage.
Hold down
z
(power) on the front panel for more than 10 seconds to reboot the
unit. (If the problem persists, disconnect the power cable from the AC wall outlet
and plug it again.)
The power turns off (standby mode) immediately.
The unit was turned on while a speaker cable was shorted.
Twist the bare wires of each speaker cable firmly and reconnect to the unit and
speakers (p.15).
The unit enters standby mode automatically.
The sleep timer worked.
Turn on the unit and start playback again.
The auto-standby function kicked in because the unit was not used
for the specified time.
To disable the auto-standby function, set “Auto Power Standby” in the “Setup”
menu to “Off” (p.61).
The speaker impedance setting is incorrect.
Set the speaker impedance to match your speakers (p.64).
The protection circuitry has been activated because of a short
circuit.
Twist the bare wires of each speaker cable firmly and reconnect to the unit and
speakers (p.15).
The unit is not reacting.
The internal microcomputer is frozen, due to an external electric
shock (such as lightning or excessive static electricity) or to a drop
in the power supply voltage.
Hold down
z
(power) on the front panel for more than 10 seconds to reboot the
unit. (If the problem persists, disconnect the power cable from the AC wall outlet
and plug it again.)
The unit cannot be controlled using the remote
control.
The unit is out of the operating range.
Use the remote control within the operating range (p.4).
The batteries are weak.
Replace with new batteries.
The unit’s remote control sensor is exposed to direct sunlight or
strong lighting.
Adjust the lighting angle, or reposition the unit.
The remote control IDs of the unit and the remote control are not
identical.
Change the remote control ID of the unit or the remote control (p.65).