1994 Buick LeSabre Owner's Manual - Page 287

Part 8 Customer Assistance Information Here you will find out how to contact Buick if you need assistance. ThisPart also tells you how to obtain service publications and how to report any safety defects. Part 8 includes: Customer Satisfaction Procedure ...Assistance for Hearing/Speech Impaired ...Reporting Safety Defects ...Courtesy Transportation ...RoadsideAssistance ...ServicePublications ... 287 289 289 290 291 294 Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Buick. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite thebest intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE-- Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service,or Parts Manager, contact the owner of the dealership or the General Manager. 285