1997 Buick Riviera Owner's Manual - Page 368

GM Participation in an Alternative Dispute Resolution Program This program is available all 50 states and the District in of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves right to the change eligibility limitations and/or to discontinue its participation in this program. BBB AUTO LZNE is an out-of-court program administered by the Better Business Bureau system to settle automotive disputes. This program available is free of charge to customers who currently own lease a or GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact BBB using the the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 are Both Buick and your Buick dealer committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you your concern feel has not been adequately addressed, Customer the Satisfaction Procedure described earlier this in section is very successful. There may be instances where impartial third party an can assist in arriving at a solution to a disagreement regarding vehiclerepairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Buick voluntarily participates BBB in AUTO LINE. To file a claim, you will be asked to provide your name (VIN) and address, your Vehicle Identification Number and a statement the nature of your complaint. of Eligibility is limited by vehicle age and mileage, and other factors. 8-7