1997 Buick Riviera Owner's Manual - Page 369

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort AUTO LINE, but you to may contact the BBB at any time. The BBB will attemptTO THE UNITED STATES GOVERNMENT to resolve the complaint serving as an intermediary. If this mediationis unsuccessful, an informal hearing will If you believe that your vehicle has a defect could which be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic The arbitrator will make a decision which you may accept or reject. you accept the decision, GM will be If bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time youfile a claim until a decision is made. in Safety Administration (NHTSA), addition to notifying General Motors. If NHTSA receives similar complaints, may open an it investigation, andif it finds that a safety defect exists in a groupof vehicles, it may order a recall and remedy Some state laws may require you to use this program campaign. However,NHTSA cannot become involved before filing a claim with a state-run arbitration program in individual problems between you, your dealer or General Motors. or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Buick Customer To contact NHTSA, you may either call the Auto Safety Assistance Center at 1-800-955-7300. Hotline toll-free at 1-800-424-9393 (or 366-0123 the in Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-8