1995 Cadillac Fleetwood Owner's Manual - Page 291

Plan Ahead When Possible Whenever possible, schedule an appointment for your vehicle's warranty work. Your Cadillac dealer can then prepare to meet your alternative transportation needs and minimize inconveniences typically associated with warranty repairs. GM Participation in BBB AUTO LINE -- Alternative Dispute Resolution Program* *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Cadillac and your Cadillac dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac voluntarily participates in BBB AUTO LINE. Owner Responsibilities There are only two things which you will be responsible for during the use of your courtesy vehicle. You are required to provide insurance coverage and replenish the fuel used. In many cases your own auto insurance policy may provide primary coverage for the courtesy vehicle, similar to rental car agreements. Please, check with your insurance company to be certain what's covered. This service is provided to you under the terms of the New Vehicle Warranty, therefore, it is imperative that your vehicle be picked up from the dealership at the completion of the warranty service. Vehicles not picked up in a timely fashion may incur rental fees charged to the customer. 7-8