1995 Cadillac Fleetwood Owner's Manual - Page 292

BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputes between customers and automobile manufacturers. Thisprogram is available freeof charge to customers who currently own or lease a GM vehicle. If you are not satisfied after following theCustomer Satisfaction Procedure, you may contact theBBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5100 To file a claim,you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statementof the natureof your complaint. Eligibility is limitedby vehicle ageand mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB any time. The BBB will attempt at to resolve the complaint serving as an intermediary between you and Cadillac. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about 40 days from the time you file a claim until a decisionis made. Some statelaws may require you to use this program before filing a claimwith a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Cadillac Customer Assistance Center at 1.-800-458-8006. 7-9