1997 Ford Windstar Owner Guide 1st Printing - Page 343

If you still have a complaint involving a warranty dispute, you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in Canada. The Dispute Settlement Board (U.S. Only) The Dispute Settlement Board is: The Dispute Settlement Board may not be available in all states. Ford Motor Company reserves the right to change eligibility limitations, modify procedures and/or to discontinue this service without notice and without incurring obligations. What Kinds of Cases Does the Board Review? The Board reviews all product performance and service complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under warranty that have not been resolved by a dealer or Ford Motor Company, except those involving: s a non-Ford product s a non-Ford dealership s a vehicle sales transaction s request for reimbursement of consequential expenses. Expenses incidental to the warranty complaint being reviewed are eligible for consideration. s items not covered by the new vehicle limited warranty s alleged liability claims s property damage where the damage is significant when compared to the economic loss alleged under the warranty dispute s cases currently in litigation 344