2001 Ford Mustang Owner Guide 3rd Printing - Page 218

Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and mileage at the time of occurrence(s) • the current mileage • the name of the dealer(s) who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by the dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at the dealership(s) • a description of the action you expect to resolve your concern You will receive a letter of explanation if your application does not qualify for Board review. Oral presentations If you would like to make an oral presentation, indicate YES to question #6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. Oral presentation may be requested by the Board as well. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party. 218