2015 Ford Explorer Owner Manual Printing 2 - Page 294

Customer Assistance • Ford Genuine Accessories • Service specials and promotions. In Canada: Mailing address Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6K 1C8 Telephone 1-800-565-3673 (FORD) Online www.ford.ca Twitter @FordServiceCA (English Canada) @FordServiceQC (Quebec) 293 Additional Assistance If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling or servicing authorized dealer. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies, please contact the Ford Customer Relationship Center. In order to help serve you better, please have the following information available when contacting a Customer Relationship Center: • Vehicle Identification Number (VIN) • Your telephone number (home and business) • The name of the authorized dealer and city where located • The vehicle's current odometer reading. In some states, you must directly notify Ford in writing before pursuing remedies under your state's warranty laws. Ford is also allowed a final repair attempt in some states. 2015 Explorer (exp) Owners Guide gf, 2nd Printing, September 2014 USA (fus)