1998 GMC Safari Owner's Manual - Page 393

GM Participation in an Alternative Dispute Resolution Program This program is available in all states and the 50 District of Columbia. Canadian owners refer to your Warranty and Owner Assistance Information booklet for information on the Canadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves right to the change eligibility limitations and/or discontinue its to participation in this program. Both GMC and your GMC dealer are committed to making sure you are completely satisfied with your new vehicle. Our experience has shown that, a situation if arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlierin this section isvery successful. There may be instances where impartial third party an can assistin arriving at a solution to a disagreement regarding vehicle repairs interpretation of the New or Vehicle Limited Warranty. assist in resolving these To disagreements, GMC voluntarily participates in BBB AUTO LINE. BBB AUTO LINEis an out-of-court program administered bythe Better Business Bureau system to settle automotive disputes. This program is available free of charge to customers who currently ownlease a or GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using' the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203- 1804 Telephone: 1-800-955-5 100 To file a claim, you will be asked to provide your name and address, your Vehicle Identification Number (VIN) and a statement the nature of your complaint. of Eligibility is limited by vehicleage and mileage, and other factors. 8-9