2014 Nissan Sentra Consumer Safety & Air Bag Information Guide - Page 16

NISSAN'S CUSTOMER CARE PROGRAM NISSAN CARES...Both NISSAN and your NISSAN dealer are dedicated to serving all your automotive needs. Your complete satisfaction with your vehicle and your NISSAN dealer are our primary concerns. Your NISSAN dealer is always available to assist you with all your automobile service requirements. If, however, a situation arises that you believe has not been addressed to your satisfaction, we ask that you take the following steps: STEP 1: Discuss the situation with the dealership's manager. If a problem still exists, contact the dealership's Consumer Affairs manager or owner. They are best equipped to resolve the matter for you. STEP 2: If the concern still has not been addressed to your satisfaction, please contact our (NISSAN's) Consumer Affairs Department using our toll-free telephone number: 1-800-NISSAN-1 (1-800-647-7261) The Consumer Affairs Department will ask for the following information Your name, address, and telephone number Vehicle Identification Number (on dashboard) Date of purchase Current odometer reading Your NISSAN dealer's name Details of the concern On the other hand, you can write to NISSAN with the above information at: NISSAN North America, Inc. Consumer Affairs Department P.O. Box 685003 Franklin, TN 37068-5003 STEP 3: In the event that you believe NISSAN has been unable to satisfactorily address the issue with your vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently operates the BBB AUTO LINE program. 2014 NISSAN Consumer Safety & Air Bag Information Guide 15