2014 Nissan Sentra Consumer Safety & Air Bag Information Guide - Page 17

For information about the BBB AUTO LINE in your area, please call us (NISSAN) toll-free at 1-800-NISSAN-1 (1-800-647-7261). We will be happy to provide you with information about BBB AUTO LINE. Or, you may contact the BBB directly: BBB Auto Line Council of Better Business Bureaus, Inc. 3033 Wilson Blvd. Suite 600 Arlington, VA 22203-4838 1-800-955-5100 If you call the BBB, its staff will take down details of your complaint by telephone. They will ask for the same information as described in Step 2. The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB will attempt to assist you to resolve the problem during mediation. If a satisfactory resolution has not been achieved during mediation, you will have the opportunity to personally present your case before an impartial arbitrator or three-person panel. The arbitrator(s) will make a decision after the arbitration hearing. The BBB will, in most cases, send you a final decision within forty (40) days (plus seven if you have not contacted the proper person from the dealership or NISSAN) unless you delay the process. If you accept the decision, it will be legally binding on you and NISSAN. If you do not accept the decision, it will not be legally binding on you and NISSAN. (However, in some states, if the decision is not accepted, it may be introduced either by you or by NISSAN, as evidence in any potentially related court action.) BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with applicable Federal law and regulations. In states where BBB AUTO LINE is available, you are required to use BBB AUTO LINE before exercising rights or seeking remedies under Title I of the Federal Magnuson-Moss Warranty Act, 15 U.S.C. §2301, et. seq. If you choose to seek remedies other than those created by Title I of the Magnuson-Moss Warranty Act, (for example, under state law), that Federal Act does not require you to first use BBB AUTO LINE. The program is still available to you, however, and may be of considerable assistance. Some states specify that informal dispute settlement mechanisms such as BBB AUTO LINE must be used before you may file a lawsuit under state law, and/or before you may have certain other rights or remedies available under state law. In accordance with those states' laws, NISSAN requires the prior use of BBB AUTO LINE in good faith before you resort to such other processes, file a lawsuit, or seek other remedies provided by state law. Please see the Supplement to 2014 NISSAN Warranty Information Booklet & 2014 NISSAN Owner's Manual for additional information. 2014 NISSAN Consumer Safety & Air Bag Information Guide 16