1997 Oldsmobile Cutlass Owner's Manual - Page 337
1997 Oldsmobile Cutlass Manual
Page 337 highlights
We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO but you LINE, may contact the BBB at any time. BBB will attempt The to resolvethe complaint serving as an intermediary. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case to an impartial third-party arbitrator. The arbitrator will make a decision which you may accept or reject. If you accept decision, GM will be the bound by that decision. entire dispute resolution The procedure should ordinarily take about days from the 40 time youfile a claim until a decisionmade. is REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA),in addition to notifying General Motors. If NHTSA receives similar complaints, may openan it investigation, and if finds that a safety defect exists in it a groupof vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved Some state laws may require you to use this program in before filing a claim with a state-run arbitration program individual problems between you, your retailer or General Motors. or in the courts. For further infomation, contact the BBB at 1-800-955-5100 or the Oldsmobile Customer To contact NHTSA, you may either call Auto Safety the Assistance Network at 1-800-442-6537. in Hotline toll-free at 1-800-424-9393 (or 366-0123 Warranty Information Your vehicle comes with separate warranty booklet a that contains detailed warranty information. the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline.