ATI 100-505141 User Guide - Page 44

38 Customer Care General Problems Problem Screen Defects Appear Possible Solution • Check if your monitor supports the resolution, horizontal (kHz) and vertical (Hz) refresh rates as required by the graphics card. • Check your current resolution, refresh rate, and color depth settings in the Settings and Monitor tabs in your Display Properties dialog. Off-Center Screen Image, Odd Colors or No Picture Operating System Warns that Video Card Isn't Properly Configured Warning! Ensure that both video card and monitor support resolution and refresh rates you select. Incompatible resolution/refresh rate selection may result in monitor damage. Refer to your monitor's documentation for recommended resolutions and refresh rates. • Try adjusting the brightness, sharpness, contrast, and color balance controls of your monitor. • Try adjusting the centering and positioning controls of your monitor to position the picture on the screen. Note: The Screen Position settings in Display Properties > Advanced > Displays > Adjustments tune the position of the picture on the screen via the video signal. • Set the monitor's RGB inputs (and sync switches, if this option is available) to 75 Ohms, with the sync set to external. • Digital Flat Panel (DFP) monitor users: refer to your monitor's documentation for the appropriate cable and connector to plug into the DVI-I connector on the graphics card. • Check the driver installation and make sure that all software is correctly loaded corresponding to your operating system and applications. • Re-install the ATI drivers for your FireMV™ 2200 card. Customer Care If you require further assistance with your product, the following Customer Care options are available to you: Service Online Access ati.com/online/ customercare Additional Info • Always available. • Complimentary.