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Acer Aspire V3-471 Acer Aspire V3-471 Notebook Service Guide - Page 143

Troubleshooting

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CHAPTER 4 Troubleshooting

Section	Page
Hardware Specifications	11
Features	15
Operating System	15
CPU	15
Chipset	16
System Memory	16
Display	16
Audio	16
Graphics	16
Storage	17
Optical Media Drive	17
Webcam	18
Wireless and Networking	18
Privacy Control	18
Dimension and Weight	18
Color Options	18
Power Adapter and Battery	19
Input and Control	19
Input and Output (I/O) Ports	19
Software	20
Optional Items	21
Warranty	21
Environment	21
Notebook Tour	22
Touchpad Basics	29
Using the Keyboard	30
Windows Keys	32
Hotkeys	33
System Block Diagram	35
Specification Tables	36
Computer specifications	36
System Board Major Chips	37
Processor	37
Processor Specifications	38
CPU Fan True Value Table	39
System Memory	39
Memory Combinations	39
Video Interface	40
BIOS	40
Keyboard	40
Hard Disk Drive (AVL components)	41
Hard Disk Drive (AVL components) (Continued)	42
DVD Super-Multi Drive	43
DVD Super-Multi Drive (Continued)	44
BD RW / DVD Super-Multi Drive	45
BD/DVD Super Multi Drive	46
LCD 14.0”	47
LCD 14.0” (Continued)	48
LCD Inverter (not available with this model)	48
Display Supported Resolution (LCD Supported Resolution)	49
Graphics Controller	49
Display Supported Resolution (GPU Supported Resolution)	50
LAN Interface	50
Bluetooth Interface (not available in this model)	50
Bluetooth Module	51
Wireless Module 802.11a/b/g/n	51
Mini Card Wireless Networking Card	51
3G Card (not available in this model)	51
Audio Codec and Amplifier	52
Audio Codec and Amplifier (Continued)	53
Audio Interface	53
AC Adapter	54
Battery	54
VRAM	54
USB Port	54
HDMI Port	55
Camera	55
System Power Management	55
Card Reader	56
System LED Indicator	56
System DMA Specification	57
System Interrupt Specification	58
System Interrupt Specification (Continued)	59
System Interrupt Specification (Continued)	60
System Interrupt Specification (Continued)	61
System Interrupt Specification (Continued)	62
System I/O Address Map	63
System I/O Address Map (Continued)	64
System Utilities	65
BIOS Setup Utility	67
Navigating the BIOS Utility	67
BIOS	68
Information	68
Main	70
Security	72
Boot	76
Exit	77
BIOS Flash Utilities	78
DOS Flash Utility	79
WinFlash Utility	81
Clearing BIOS Passwords	82
Removing Insyde BIOS Passwords	83
Removing Insyde HDD Password	85
Miscellaneous Tools	86
Using DMITools	86
Using UUIDTools	90
Using the LAN MAC EEPROM Utility	92
Crisis Disk Recovery	93
Machine Maintenance Procedures	95
Introduction	99
General Information	99
Recommended Equipment	99
Maintenance Flowchart	100
Getting Started	101
Battery Pack Removal	102
Battery Pack Installation	102
Dummy Card Removal	103
Dummy Card Installation	103
Base Door Removal	104
Base Door Installation	104
WLAN (Wireless Local Area Network) Module Removal	105
WLAN Module Installation	106
DIMM (Dual In-line Memory Module) Module Removal	107
DIMM Module Installation	107
HDD (Hard Disk Drive) Module Removal	108
HDD Module Installation	109
ODD (Optical Disk Drive) Module Removal	110
ODD Module Installation	111
Palm Rest Cover Removal	112
Palm Rest Cover Installation	113
IO Board Removal	114
IO Board Installation	114
Keyboard Module Removal	115
Keyboard Module Installation	118
Mainboard Removal	119
Mainboard Installation	121
Speaker Module Removal	122
Speaker Module Installation	123
RTC battery Removal	124
RTC battery Installation	124
Thermal Module Removal	125
Thermal Module Installation	125
CPU Processor Removal	127
CPU Processor Installation	128
LCD (Liquid Crystal Display) Module Removal	129
LCD Module Installation	130
DC-in Jack Removal	131
DC-in Jack Installation	131
Support Bracket Removal	132
Support Bracket Installation	132
LCD Bezel Removal	133
LCD Bezel Installation	135
Camera Module Removal	136
Camera Module Installation	137
LCD Panel Removal	138
LCD Panel Installation	139
LCD Bracket Removal	140
LCD Bracket Installation	140
LVDS and Camera Cable Removal	141
LVDS and Camera Cable Installation	142
Troubleshooting	143
Introduction	145
General Information	145
Power On Issues	146
No Display Issues	148
LCD Picture Failure	150
Internal Keyboard Failure	151
Touchpad Failure	152
Internal Speaker Failure	153
Internal Microphone Failure	155
USB Failure	156
Other Functions Failure	157
Intermittent Problems	158
Undetermined Problems	158
Post Codes	159
Jumper and Connector Locations	167
Mainboard Jumper and Connector Locations	169
Clearing Password Check and BIOS Recovery	171
Clearing Password Check	171
BIOS Recovery by Crisis Disk	173
FRU (Field Replaceable Unit) List	175
Exploded Diagrams	178
FRU List	181
Screw List	191
Model Definition and Configuration	193
Acer Aspire V3-471	195
Acer Aspire V3-471G	244
Test Compatible Components	319
Microsoft® Windows® 7 Environment Test	322
Online Support Information	331

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