Acer Aspire Z1100 Acer Aspire Z1100 Desktop Service Guide
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- Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 1
Aspire Z1100 SERVICE GUIDE i - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 2
to the following table for the updates made to this service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD Website. For more information, go to http://csd.acer.com.tw.The information in this guide is subject to change without notice. Copyright Copyright - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 3
Conventions The following conventions are used in this manual: ! WARNING: Indicates a potential for personal injury. ! in italics. Example: the DRS5 User's Guide /usr/local/bin/fd the /TPH15spool_M program Computer output (text that represents information displayed on a computer screen, such as - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 4
is made, it may not be noted in this printed service guide. Acer-authorized Service Providers: Your Acer office may have a different part number code than those given in the FRU list in this service guide. The list provided by your regional Acer office must be used to order FRU parts for repair and - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 5
CPU and Chipset 1-5 Memory 1-5 Graphics 1-5 Display 1-5 Audio 1-5 Storage 1-6 Optical Media Drive 1-6 Communication 1-6 TV Tuner 1-6 Card Reader 1-6 I/O Ports 1-7 Adapter 1-7 Dimension and Weight 1-7 System compliance 1-7 Certification 1-7 Environment 1-7 Accessories 1-8 Software - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 6
. 1-26 Graphics Controller 1-26 Display Supported Resolution (GPU Supported Resolution). . 1-27 Camera 1-27 Mini Card 1-27 Audio Codec and Amplifier 1-28 Audio Interface 1-28 Wireless Module - 802.11 b/g/n (optional 1-29 VRAM 1-29 USB Port 1-30 AC Adapter 1-30 System Power Management 1-31 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 7
CHAPTER 3 Machine Maintenance Procedures Introduction 3-5 General Information 3-5 Recommended Equipment 3-5 Screw Table 3-6 Maintenance Flowchart 3-7 Getting Started 3-8 Dummy Card Removal 3-9 Dummy Card Installation 3-9 Rear Stand Removal 3-10 Rear Stand Installation 3-11 Back cover - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 8
3-54 Speaker Module Installation 3-54 LED Board Removal 3-55 LED Board Installation 3-55 CHAPTER 4 Troubleshooting Introduction 4-3 General Information 4-3 Common Problems 4-4 LCD Failure 4-5 Wireless Function Failure 4-8 Component Failure 4-9 Other Functions Failure 4-11 Intermittent - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 9
CHAPTER 6 FRU (Field Replaceable Unit) List Exploded Diagrams 6-4 Main Assembly 6-4 FRU List 6-6 Screw List 6-13 CHAPTER 7 Online Support Information Introduction 7-3 ix - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 10
x - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 11
CHAPTER 1 Hardware Specifications - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 12
(Tj=90 1-20 System Memory 1-20 Memory Combinations 1-20 Video Interface 1-21 BIOS 1-21 LAN Interface 1-21 Hard Disk Drive (AVL components 1-22 Super-Multi Drive 1-24 LED 20 1-25 LCD Inverter 1-26 Display Supported Resolution (LCD Supported Resolution) . . 1-26 Graphics Controller 1-26 1-2 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 13
Display Supported Resolution (GPU Supported Resolution). . 1-27 Camera 1-27 Mini Card 1-27 Audio Codec and Amplifier 1-28 Audio Interface 1-28 Wireless Module - 802.11 b/g/n (optional 1-29 VRAM 1-29 USB Port 1-30 AC Adapter 1-30 System Power Management 1-31 Card Reader 1-31 System LED - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 14
1-4 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 15
W) AMD Hudson-D1 Chipset Memory 0 Dual-channel 1333 MHz DDR3 SO-DIMM support: Up to 2 GB per memory module Upgrade option with 2 DIMM slots Graphics 0 AMD Graphics technology Microsoft® DirectX® 11 Display 0 ZX4250/ZX4251 0 20" 1600 x 900 resolution High brightness (250-nit) LED - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 16
Broadcasting-Terrestrial) Hybrid TV-tuner supporting worldwide analog and ATSC (Advanced Television Systems Committee) TV-tuner I/O: RF-in jack for digital/TV antenna cable input Card Reader 0 Multi-in-1 card reader, supporting: MultiMediaCard (MMC) Secure Digital™ (SD) Card SDHC™ Card - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 17
x 70.1 (D) mm [19.09 (H) x 15.04 (W) x 2.76 (D) inch] Weight ZX4250 0 5.62 kg (12.39 lbs) ZX4251 0 6.5 kg (14.33 lbs) System compliance 0 PC 2001 Certification 0 CE, Nemko Environment 0 Temperature: Operating: +5°C to +35°C (+41°F to +95°F) Non-operating: -20°C to +60°C (-4°F to - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 18
2010 Internet Adobe® Flash® Player Bing™ Bar Skype™ Multimedia Nero® 10 Essentials Cyberlink® YouCam Security Norton Internet Security™ 2011 Gateway Edition Entertainment Wild Tangent WW Gateway Edition Utilities Gateway Recovery Management 1-8 Hardware Specifications - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 19
Front View Table 1-1. Front View # Icon Item Description 1 Integrated Webcam Web camera for video communication. 2 Display Screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). 3 Power Button/Indicator Turns the computer on and off - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 20
Left View 0 1 2 3 Figure 1-2. Left View Table 1-2. Left View # Icon Item Description 1 Multi-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC), Memory Stick PRO (MS PRO), xD-Picture Card (xD). NOTE: Push to remove/install the card. Only one card can operate - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 21
Right View 0 1 2 3 4 5 Figure 1-3. Right View Table 1-3. Right View # Icon Item 1 Brightness Increase Button 2 Brightness Decrease Button 3 Volume Increase Button 4 Volume Decrease Button 5 LED Button Description Increases brightness of screen when pressed Decreases brightness - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 22
Rear View 0 Figure 1-4. Base View Table 1-4. Base View # Icon Item 1 IR Blaster Port 2 TV Tuner Connector 3 Audio Jack Description Connects to a set-top box Connects to a TV cable Connects to external audio source 4 Ethernet (RJ-45) Port Connects to an Ethernet 10/100/1000-based - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 23
Using the Keyboard 0 Figure 1-5. Keyboard Lock Keys The keyboard has three lock keys which can be toggled on and off. (Table 1-5) Table 1-5. Keyboard Lock Keys Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 24
move focus to items on the Quick Launch toolbar and the system tray) + Tab: Cycle through programs on the taskbar + Break: Display the System Properties dialog box Functions supported by Windows XP: + Break: Show the System Properties dialog box + U: Open Ease of Access Center Application key This - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 25
Hotkeys 0 Hotkeys or key combinations can be used to access most of the computer's controls like screen brightness and volume output. Figure 1-6. Keyboard Hotkeys To activate hot keys, press and hold the Fn key before pressing the other key in - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 26
Table 1-8. Keyboard Hotkeys (Continued) Hotkey Icon Function Fn + 9 Previous Fn + 10 Stop Fn + 11 Play/Pause Fn + 12 Next Description Plays the previous media file in the play sequence Stops media file Plays or pauses media files Plays the next media file in the play sequence 1-16 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 27
System Block Diagram 0 Figure 1-7. System Block Diagram Hardware Specifications and Configurations 1-17 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 28
Specification Tables 0 Computer specifications Item Metric Imperial Dimensions Width 485 mm 19.09 inch Depth 382 mm 15.04 inch Height 70.1 mm 2.76 inch Weight: Non-Touch Screen Touch Screen 5.62 kg 6.5 kg 12.39 lbs 14.33 lbs Input power Operating voltage 19V (90W) Operating - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 29
System Board Major Chips Item Core logic VGA LAN USB 2.0 Super I/O controller Bluetooth Wireless TV PCMCIA Audio codec Card reader Specification AMD Hudson-D1 FCH FCBGA-605P ATI Mobility Radeon™ HD 6310/6470M GPU RTL8111E-VC-CG AMD Hudson-D1 FCH ITE8519 N/A LITEON,WN6602RH-AA Supports Mini PCIE , - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 30
FAN speed (RPM) 1600 2200 2400 2800 3200 3400 System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size Supports DIMM type Supports DIMM Speed Support DIMM voltage Supports DIMM package Specification Built in CPU 512MB,1GB,2GB - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 31
type LAN connector location Features Specification RTL8111E-VC-CG RJ45 Base Integrated Gigabit LAN Controller Supports PCI Express1.1 Supports IEEE 802.3 10/100/1000 Mbps Ethernet Support Keyboard Type Item Total number of keypads Windows logo key Internal & external keyboard work - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 32
Item Keyboard (Continued) Features Specification USB Wired keyboard: Key function: Standard keys with Fn combination Wireless keyboard: 2.4G wireless keyboard USB nano-dongle receiver Key function: Standard keys with Fn combination Hard Disk Drive (AVL components) Item Vendor & Model - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 33
Item Specification Hard Disk Drive (AVL components) (Continued) Data heads 2 2 4 Drive Format Disks 1 1 2 Spindle speed (RPM) 7200 Performance Specifications Buffer size 16MB 16MB 32MB Interface SATA III Fast data transfer 6.0 rate (Gbits / sec, max) Media data transfer rate - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 34
Item Specification Hard Disk Drive (AVL components) (Continued) Media data transfer 126 110 110 130 rate (Mbytes/sec max) DC Power Requirements Voltage tolerance 5V ± 5% Super-Multi Drive Item Vendor & Model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 35
Item Specification Super-Multi Drive(Continued) Loading mechanism Load: Manual Release: (a) Electrical (Release Button), (b) ATAPI command, (c) Emergency Item Vendor/Model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch (mm) Typical White Luminance (cd/m2 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 36
/60Hz 16:9 1366x768/60Hz 16:9 16 bits 32 bits Intel NVIDIA ATI V V V V V V V V V V V V V V Graphics Controller VGA Chip Supports Item Specification Yes Memory Interface Avivo™ Display System Motion Video Acceleration Features Power Management Features Spread-Spectrum - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 37
Display Supported Resolution (GPU Supported Resolution) Resolution 800x600p/60Hz 16:9 1024x768p/60Hz 16:9 1280x600/60Hz 16:9 1280x720/60Hz 16:9 Protocol Interface Connector type Supported protocol Specifications Bluetooth Module - (N/A) Item Controller Features Specifications Camera Item - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 38
Purpose Input/Output) pins (pin sharing with digital microphone interface) Supports EAPD (External Amplifier Power Down) control for external amplifier Supports anti-pop mode when analog power AVDD is on and digital power is off Supports 1.5V~3.3V scalable I/O for HD Audio link 48-pin LQFP - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 39
Item Audio Interface (Continued) Internal microphone Yes Internal speaker/quantity Yes / 2W x2 Wireless Module - 802.11 b/g/n (optional) Item Chipset Data throughput Protocol Interface Ralink RT3090 11-54 Mbps 802.11 b/g/n PCIE1 Battery (N/A) Item Vendor & Model name Battery Type Pack - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 40
AC current Inrush current Efficiency Specification 2.0 The PCH contains seven USB full/low-speed host controllers that support the standard Universal Host Controller Interface (UHCI), Revision 1.1. Each UHCI Host Controller (UHC) includes a root hub with two separate USB ports each, for a total of - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 41
SD: 2T MMC: 32G miniSD: 2T MS/MS-PRO: 32G 2 in 1 card reader, supporting: Secure Digital™ (SD) Card, MultiMediaCard™ (MMC) Storage cards with adapter: miniSD™ System LED Indicator Item Lock System state HDD access state Wireless state Power button backlight Battery state Specification - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 42
1-32 Hardware Specifications and Configurations - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 43
Hardware Specifications and Configurations 1-33 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 44
1-34 Hardware Specifications and Configurations - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 45
CHAPTER 2 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 46
BIOS Setup Utility 2-3 Navigating the BIOS Utility 2-3 BIOS 2-4 Main 2-4 Advanced 2-6 Power 2-7 Security 2-8 Boot Options 2-13 Exit 2-14 BIOS Flash Utilities 2-15 DOS Flash Utility 2-16 Wflash4M Utility 2-17 Clearing BIOS Passwords 2-20 Using DMI Tools 2-22 Using - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 47
System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem are: Main Advanced Power Security Boot Options Exit To navigate through - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 48
may differ by model. Main 0 BIOS Setup Utility Main Advanced Power Security Boot Options Exit System BIOS Version Build Date EC Firmware Processor AMD E-350 Processor Core Frequency : Save & Exit Version 2.10.1208. Copyright (C) 2002-2010, Acer Inc. Figure 2-1. BIOS Main 2-4 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 49
Core Frequency Speed of system Count Amount of cores Memory Size Memory size available Product Name Product name of the system System Serial Number Serial number of unit Asset Tag Number Asset tag number of system System Date BIOS system date System Time BIOS system time in 24-hour - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 50
0 BIOS Setup Utility Main Advanced Power Security Boot Options Exit Miscellaneous Advanced Chipset Configuration F10: Save & Exit Version 2.10.1208. Copyright (C) 2002-2010, Acer Inc. Figure 2-2. BIOS Advanced Table 2-2 describes the parameters shown in of PC health 2-6 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 51
Power Security Boot Options Exit Deep Power Off Mode [Enabled] Power On RTC Wakeup Support [Disabled] Select the highest ACPI sleep state the system will F10: Save & Exit Version 2.10.1208. Copyright (C) 2002-2010, Acer Inc. Figure 2-3. BIOS Power Table 2-3 describes the parameters shown in - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 52
keys: -+;,./ (4)key pad: 0-9 support and 5 special keys Select Screen Acer Inc. Figure 2-4. BIOS Security Table 2-4 describes the parameters shown in Figure 2-4. Table 2-4. BIOS Security system halts. Resetting BIOS password may require computer be returned to dealer. 2-8 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 53
-slash + IMPORTANT: Use care when typing a password. Characters do not appear on the screen. 3. Retype password in the Confirm New Password field and press Enter. System Utilities 2-9 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 54
2-6. Setting a Password Confirmation Notice a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Set. c. Press F10 to save ] Confirm New Password [ ] 2-10 Figure 2-8. Removing a Password: Set Supervisor Password System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 55
2-10. Changing a Password: Setup Notice a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Set. c. Press F10 to save changes and Invalid Password. [Continue] Figure 2-11. Changing a Password: Invalid Password System Utilities 2-11 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 56
a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as a Password: Passwords Do Not Match a. Press Enter to return to the BIOS Setup Utility Security menu. b. The Supervisor Password parameter is shown as Clear. c. To try to change the - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 57
load the operating system. Bootable devices include the: Onboard hard disk drive Optical disk drive in the module bay BIOS Setup Utility Main Advanced Power Security Boot Options Exit Version 2.10.1208. Copyright (C) 2002-2010, Acer Inc. Figure 2-13. BIOS Boot Options System Utilities 2-13 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 58
. BIOS Setup Utility Main Advanced Power Security Boot Options Exit Save & Exit Setup Default Settings Load User Default Settings Exit System setup after saving the changes. Select Screen Exit Version 2.10.1208. Copyright (C) 2002-2010, Acer Inc. Figure 2-14. BIOS Exit Table 2-5 describes - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 59
Refer to BIOS Recovery by Crisis Disk. NOTE: NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when BIOS Flash is used. NOTE: NOTE: Use AC contain power to finish loading BIOS Flash, do not boot system. Perform the following to run BIOS Flash. 1. Prepare a bootable USB HDD. 2. - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 60
Options menu) BIOS Setup Utility Main Advanced Power Security Boot Options Exit Boot Priority Order 1st Boot Device : Save & Exit Version 2.10.1208. Copyright (C) 2002-2010, Acer Inc. Figure 2-15. Change BIOS Boot priority Order 4. Copy the system will restart automatically when finished. 2-16 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 61
) Figure 2-16. Windows Start Menu 3. Select Accessories > Command Prompt. (Figure 2-17) Figure 2-17. Start Menu Accessories 4. Right-click Command Prompt and select Run as administrator. System Utilities 2-17 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 62
5. When Command Prompt opens, enter the name of the BIOS file. (Figure 2-18) Figure 2-18. Command Prompt 6. Type Win to access the file. (Figure 2-19) Figure 2-19. Command Prompt 7. Type 64 to access the file. 2-18 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 63
8. Execute Wflash4M to flash BIOS and ME FW. (Figure 2-20 and Figure 2-21) Figure 2-20. Flashing BIOS Figure 2-21. Flashing ME FW 9. Restart system after flash has completed. System Utilities 2-19 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 64
2-22) A A Figure 2-22. CMOS Jumper Overview 3. Short each point. (Figure 2-22) Item G2 Description CMOS Jumper Point 4. Plug in AC adapter. 5. Restart the system and press F2 to enter BIOS Utility Setup menu. 6. If no password prompt is shown, BIOS password is cleared. 7. If password prompt is - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 65
Software Method 0 If wrong supervisor password is entered three times, the System will halt! dialog is shown. (Figure 2-23) Figure 2-23. Supervisor Password Error 1. At a DOS prompt 2. When message Clear the SU Pws completely is shown, supervisor password has been removed. System Utilities 2-21 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 66
. 6. Move USB HDD to 1st Boot Device position. (Refer to Boot Options menu) 7. Press F10 to save changes and exit the BIOS Setup Utility. 8. After system boots to DOS, type cd P01_A1 to enter the BIOS flash folder. (Figure 2-25) Figure 2-25. DMIBatch In DOS 9. Enter DMIBatch. 10. Run the command - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 67
, the following screen will appear, as shown in Figure 2-28. Figure 2-28. DMI Flash Completed 11. Restart system after flash has completed. 12. Press DEL to enter setup when the splash screen displays. 13. Check to see if BIOS is correct. 14. Press F9 to load default settings. 15. Press F10 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 68
6. After the USB HDD has booted, type cd macid. (Figure 2-30) A:\>cd macid A:\MACID>writeid.bat Figure 2-30. MACID.BAT 7. Type A:\MACID\WRITEID.BAT. 2-24 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 69
confirm the MAC ID is correct. A:\MACID\LANID>checkid __PLEASE CHECK THE LAN ID Number 60EB69DEC648 A;\MACID\LANID> Figure 2-33. Mother Board Information Input Screen System Utilities 2-25 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 70
2-26 System Utilities - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 71
CHAPTER 3 Machine Maintenance Procedures - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 72
Introduction 3-5 General Information 3-5 Recommended Equipment 3-5 Screw Table 3-6 Maintenance Flowchart 3-7 Getting Started 3-8 Dummy Card Removal 3-9 Dummy Card Installation 3-9 Rear Stand Removal 3-10 Rear Stand Installation 3-11 Back cover Removal 3-12 Back Cover Installation 3-13 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 73
Thermal Module Removal 3-40 Thermal Module Installation 3-41 CPU Removal 3-42 CPU Installation 3-43 Mainboard Removal 3-44 Mainboard Installation 3-46 Middle Frame Removal 3-48 Middle Frame Installation 3-50 LCD Panel Removal 3-51 LCD Panel Installation 3-53 Speaker Module Removal 3-54 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 74
3-4 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 75
Machine Maintenance Procedures Introduction 0 This chapter contains general information about the computer, a list of tools needed to perform the required maintenance and step by step procedures on how to remove and install components from the computer. General Information 0 The product previews - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 76
Screw Table 0 Table 3-1 contains a complete list of the required screws and fasteners required when performing any maintenance on the computer. Table 3-1. Main Screw List Screw M4.0x7.0 M2.0x3.0 M3.0x5.0 M3.5x8.9 Ni M2.5x4.0 Ni M2.0x4.0 M3.0x6.0 M2.0x6.0 M3.0x5.0 Quantity 6 4 28 4 2 5 4 2 4 3-6 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 77
of the module removal and installation sequences. It provides information on what components need to be removed and installed during servicing. Back Cover Mainboard Shield Converter Function Board Board HDD Bracket Middle Frame Speaker Module LCD Panel LED Board Figure 3-1. Maintenance - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 78
components. Perform the following prior to performing any maintenance procedures: 1. Remove power (A) from the system and peripherals. (Figure 3-2) 2. Remove all cables from system. A Figure 3-2. AC Adapter Outlet 3. Place system on a stable work surface. 3-8 Machine Maintenance Procedures - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 79
Dummy Card Removal 0 1. Push in dummy card (A) to release. (Figure 3-3) A Figure 3-3. Dummy Card 2. Remove dummy card (A). Dummy Card Installation 0 1. Insert dummy card (A). 2. Push in to lock. Machine Maintenance Procedures 3-9 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 80
Rear Stand Removal 0 1. Remove stand covers (A) from back cover. (Figure 3-4) A A Figure 3-4. Stand Covers 2. Remove screws (B) from back cover. (Figure 3-5) B D D B B B C Figure 3-5. Stand Screws 3. Remove rear stand (C) from guidepins (D) on back cover. 3-10 Machine Maintenance - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 81
Rear Stand Installation 0 1. Align and install rear stand (C) with guidepins (D) on back cover. (Figure 3-4) 2. Install and secure screws (B) to back cover. (Figure 3-5) 3. Install stand covers (A) to back cover. ID Size B M4.0x7.0 Quantity 6 Screw Type Machine Maintenance Procedures 3-11 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 82
Back cover Removal 0 1. Remove screw (A) from front bezel. (Figure 3-6) A Figure 3-6. Back cover Overview 2. Separate back cover from top right corner (B). (Figure 3-7) B Figure 3-7. Separating Back Cover 3. Move along edge of back cover in a counterclockwise direction until cover is separated from - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 83
connectors. (Figure 3-8) 2. Install back cover to front bezel. (Figure 3-6) 3. Press along edges until there is no gap between back cover and front bezel. 4. Install and secure screw (A) to front bezel. ID Size M3.0x6.0 Quantity 1 Screw Type Machine Maintenance Procedures 3-13 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 84
Function board Removal 0 Prerequisite: Back cover Removal NOTE: NOTE: Function board must be shipped with LCD panel for RMA. 1. Locate function board (A) on middle frame. (Figure 3-9) AB C D EF G H F Figure 3-9. Function board 2. Disconnect the following cables: Right function board cable (C) - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 85
Function board Installation 0 1. Install function board (A) to middle frame. (Figure 3-9) 2. Install and secure screws (F) to middle frame. 3. Connect the following cables: Right function board cable (C) to function board connector (B) Left function board cable (D) to function board connector - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 86
middle frame. 4. Remove converter board. Converter Board Installation 0 1. Install converter board (A) to middle frame. (Figure 3-10) 2. Install and secure screws (C) to middle frame. 3. Connect the following cable: Converter cable (B) to converter board connector (D) Change board FFC (E) to - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 87
Change Board Removal 0 Prerequisite: Back cover Removal 1. Locate change board (A) on middle frame. (Figure 3-11) A B E D C Figure 3-11. Change Board 2. Disconnect the following cables: Change board FFC (C) from change board connector (B) Change board FFC (D) from change board connector (E) 3. - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 88
(E) on front bezel. Power Board Installation 0 1. Align and install power board (A) with guidepins (E) on front bezel. (Figure 3-12) 2. Install and secure screws (D) to front bezel. 3. Connect power board cable (B) to power board connector (C). 4. Install back cover. ID Size D M3.0x5.0 Quantity - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 89
Infrared Board Removal 0 Prerequisite: Back cover Removal 1. Locate infrared board (A) on front bezel. (Figure 3-13) E D C C A B Figure 3-13. Infrared Board 2. Disconnect infrared board cable (E) from board connector (D). 3. Remove screw (B) from front bezel. 4. Lift infrared board from guidepins - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 90
Infrared Board Installation 0 1. Align and install infrared board (A) with guidepins (C) on front bezel. (Figure 3-13) 2. Install and secure screw (D) to front bezel. 3. Connect infrared board cable (E) to board connector (D). 4. Install back cover. ID Size B M2.0x4.0 Quantity 1 Screw Type 3- - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 91
HDD Module Removal 0 Prerequisite: Back cover Removal 1. Locate HDD module (A) on middle frame. (Figure 3-15) A B G F Figure 3-15. HDD Module 2. Disconnect the following cables: HDD cable (B) from mainboard connector (C) HDD cable (D) from mainboard connector (E) 3. Remove screw (F) from - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 92
HDD Module Installation 0 1. Install HDD module into slots (H) on middle frame. (Figure 3-16) H Figure 3-16. Slots on Middle Frame 2. Install and secure screw (F) to middle frame. (Figure 3-15) 3. Connect the following cables: HDD cable (B) to mainboard connector (C) HDD cable (D) to mainboard - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 93
HDD module. 3. Remove HDD bracket (D) from HDD module. HDD Bracket Installation 0 1. Install HDD bracket (D) to HDD module. (Figure 3-17) 2. Install and secure screws (A) to HDD module. 3. Connect HDD cable (B) to HDD module connector (C). 4. Install HDD module. ID Size A M3.5x8.9 Ni Quantity - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 94
Removal 1. Locate ODD module (A). (Figure 3-18) B A C B Figure 3-18. ODD Module 2. Remove screw (C) from middle frame. 3. Slide and remove ODD module from guides (B) on middle frame. 4. Press ODD tray release button (D) on bezel to eject ODD tray. (Figure 3-19) D Figure 3-19. ODD Tray Release - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 95
5. Slide ODD tray (F) from ODD module. (Figure 3-20) H F G Figure 3-20. ODD Latch and Bezel 6. Unlock latch (G) to separate ODD bezel (H) from tray. 7. Remove ODD bezel. 8. Remove screws (J) from ODD bracket (K) and ODD module. (Figure 3-21) J K Figure 3-21. ODD Module Bracket 9. Remove ODD - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 96
latch (G) to tray. 5. Install ODD tray (F) into ODD module. 6. Align and install ODD module (A) with guides (B) on middle frame. (Figure 3-18) 7. Install and secure screw (C) to lower cover. 8. Install lower logic door. ID Size C M3.0x5.0 J M2.0x3.0 Quantity 1 2 Screw Type 3-26 Machine - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 97
Button Board Removal 0 Prerequisite: Back cover Removal ODD Module Removal 1. Locate button board frame on front bezel. (Figure 3-22) E A B D C Figure 3-22. Button Board 2. Disconnect button board cable (C) from button board connector (B). 3. Remove screws (D) from front bezel. 4. Lift button board - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 98
24. Button Board Screws 8. Remove button board (J) from frame (A). Button Board Installation 0 1. Install button board (J) to frame (A). (Figure 3-24) 2. Install and secure screws (H) to button board frame. 3. Move front bezel until button board frame is clear of latches (F), as shown in Figure 3-23 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 99
cable (A) from function board connector (B). (Figure 3-25) C A B Figure 3-25. Function board Cable 2. Remove right function board cable from guides (C) on middle frame. 3. Remove screws (D) from camera bracket. (Figure 3-26) D E Figure 3-26. Camera Module 4. Remove camera module (E) from - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 100
5. Position camera module at vertical angle to clear latches (F). (Figure 3-27) F E Figure 3-27. Removing Camera Module 6. Remove camera module from front bezel. 7. Turn camera module over. (Figure 3-28) H G Figure 3-28. Camera Module Cable 8. Disconnect camera module cable (G) from module - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 101
front bezel until clear of latches (F). 5. Align and install camera module to camera bracket. 6. Install and secure screws (D) to camera bracket. 7. Install right function board cable (A) to guides (C) on middle frame. (Figure 3-25) 8. Connect right function board cable to function board connector - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 102
Mainboard Shielding Removal 0 Prerequisite: Back cover Removal 1. Disconnect the following cables: (Figure 3-29) HDD cable (B) from mainboard connector (C) HDD cable (D) from mainboard connector (E) A B C F D E A G Figure 3-29. Mainboard Shielding 2. Disconnect TV tuner cable (F) from TV - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 103
(G). (Figure 3-29) 4. Connect the following cables: HDD cable (B) to mainboard connector (C) HDD cable (D) to mainboard connector (E) 5. Install and secure screws (A) to middle frame. 6. Install back cover. ID Size A M3.0x5.0 Quantity 3 Screw Type Machine Maintenance Procedures 3-33 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 104
DIMM Module Removal 0 Prerequisite: Mainboard Shielding Removal 1. Locate DIMM module (A) on mainboard. (Figure 3-31) C A D B C Figure 3-31. DIMM Module 2. Push module clips (C) to unlock DIMM module. 3. Disconnect DIMM module (A) from mainboard connector (B). 4. Repeat steps 2 and 3 for - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 105
module (A) from mainboard connector (B). WLAN Module Installation 0 1. Connect WLAN module (A) into mainboard connector (B). (Figure 3-32) 2. Install and secure screw (D) to module. 3. Connect WLAN main (C) and auxiliary (E) antenna cables to WLAN module. 4. Install mainboard shielding. ID Size - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 106
(A) from mainboard connector (C). TV Tuner Module Installation 0 1. Connect TV Tuner module (A) to mainboard connector (C). (Figure 3-33) 2. Install and secure screw (B) to module. 3. Install mainboard shielding. ID Size B M2.0x4.0 Quantity 1 Screw Type 3-36 Machine Maintenance Procedures - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 107
battery from mainboard connector. NOTE: NOTE: Follow local regulations for battery disposal. RTC Battery Installation 0 1. Install battery (A) into mainboard connector (C). (Figure 3-34) 2. Press down to secure. 3. Install lower logic door. Machine Maintenance Procedures 3-37 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 108
4. Remove fan module from middle frame. Fan Module Installation 0 1. Install fan module (A) to middle frame. (Figure 3-35) 2. Install and secure screws (D) to middle frame. 3. Connect fan cable (C) to mainboard connector (B). 4. Install mainboard shielding. ID Size D M3.0x6.0 Quantity 3 Screw - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 109
. ODD Connector Installation 1. Install ODD connector (A) to middle frame. (Figure 3-36) 2. Install and secure screws (B) to middle frame. 3. Install ODD connector cable (C) to guides (E) on middle frame. 4. Connect ODD connector cable to mainboard connector (D). 5. Install mainboard shielding. ID - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 110
Thermal Module Removal 0 Prerequisite: Mainboard Shielding Removal 1. Locate thermal module (A) on mainboard. (Figure 3-37) B/4 C B/2 A Figure 3-37. Thermal Module 2. Loosen the following captive screws from mainboard: Screws (B/1 - B/4) Screw (C) 3. Remove thermal module (A) from mainboard. - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 111
grease over CPU top. D Figure 3-38. CPU Grease 3. Align and install thermal module (A) to mainboard screw holes. (Figure 3-37) 4. Secure the following captive screws to mainboard: Screws (B/1 - B/4) in numerical order from one (1) to four (4) Screw (C) 5. Install mainboard shielding. Machine - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 112
1. Locate CPU module (A) on mainboard. (Figure 3-39) A B C Figure 3-39. CPU in Socket 2. Release lever (B) from latch (C). 3. Move lever until CPU holder (D) clears guide (E) and lifts. (Figure 3-40) G F Figure 3-40. CPU Holder 4. Remove CPU from socket. 3-42 D E Machine Maintenance Procedures - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 113
(F) with socket marker (G) and install CPU to socket. (Figure 3-40) 2. Install CPU holder (D) until covering CPU. 3. Move lever (B) until CPU holder is inserted to guide (E). 4. Install and secure lever to latch (C). (Figure 3-39) 5. Install thermal module. Machine Maintenance Procedures 3-43 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 114
Mainboard Removal 0 Prerequisite: DIMM Module Removal WLAN Module Removal RTC Battery Removal Thermal Module Removal CPU Removal 1. Disconnect the following cables: (Figure 3-41) Right light bar cable (C) from mainboard connector (c) Speaker cable (B) from mainboard connector (b) Infrared - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 115
2. Remove the following cables: Button board cable (H) from mainboard connector (h) Fan cable (J) from mainboard connector (j) ODD cable (K) from mainboard connector (k) LVDS cable (M) from mainboard connector (m) Camera cable (N) from mainboard connector (n) Function board cable (G) - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 116
sure all cables are clear when installing mainboard. 1. Align and install mainboard to guidepins (Q) on middle frame. (Figure 3-41) 2. Install and secure screws (P) to middle frame. 3. Connect the following cables: (Figure 3-42) Button board cable (H) to mainboard connector (h) Fan cable (J) to - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 117
Figure 3-44. Mainboard Recycling + IMPORTANT: Follow local regulations for circuit board disposal. Machine Maintenance Procedures 3-47 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 118
Fan Module Removal ODD Connector Removal Function board Removal Converter Board Removal Change Board Removal 1. Remove the following cables from guides on middle frame: (Figure 3-45) WLAN main (B) and auxiliary (A) cables Camera cable (C) Right function board cable (D) Right light board - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 119
2. Remove ten (10) screws (N) from front bezel. (Figure 3-46) N Figure 3-46. Screws on Middle Frame 3. Remove middle frame from guidepins on front bezel. Machine Maintenance Procedures 3-49 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 120
0 1. Align and install middle frame with guidepins on lower cover. (Figure 3-46) 2. Install and secure eleven (10) screws (N) to front bezel. 3. Install the following cables to guides on lower cover: (Figure 3-45) WLAN main (B) and auxiliary (A) cables Camera cable (C) Right function - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 121
0 Prerequisite: Middle Frame Removal 1. Remove screws (A) from LCD panel. (Figure 3-47) A A Figure 3-47. LCD Panel 2. Lift left side (B) of LCD panel to clear guides (C) on middle frame. (Figure 3-48) B C Figure 3-48. LCD Panel 3. Remove from middle frame. Machine Maintenance Procedures 3-51 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 122
! CAUTION: Touch panel sensors must be elevated from any work surface as sensors can be damaged. (Figure 3-49) Figure 3-49. Touch Panel Sensors 4. Turn LCD panel over. (Figure 3-50) F G D E Figure 3-50. Rear of LCD Panel 5. Disconnect change board FFC (D) from panel connector (E). 6. Peel LVDS - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 123
FFC (D) to panel connector (E). 4. Turn LCD over. 5. Install LCD panel from side (B) to middle frame, as shown in Figure 3-48. 6. Install and secure screws (A) to LCD panel. (Figure 3-47) 7. Install middle frame. ID Size A M3.0x5.0 Quantity 4 Screw Type Machine Maintenance Procedures 3-53 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 124
C Figure 3-51. Speaker Modules 2. Remove speaker cables (D) and (E) from guides on front bezel. 3. Remove screws (C) from front bezel. 4. Remove speakers Figure 3-51) 2. Install and secure screws (C) to front bezel. 3. Install speaker cables (D) and (E) to guides on front bezel. 4. Install - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 125
2 and 3 to remove right LED board module (C). LED Board Installation 0 1. Align and install left LED board (A) with guides on LED board frame. (Figure 3-52) 2. Press on left LED board until secure under latch (B). 3. Repeat steps 1 and 2 to install right LED board (C). 4. Install LCD panel. Machine - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 126
3-56 Machine Maintenance Procedures - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 127
CHAPTER 4 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 128
Introduction 4-3 General Information 4-3 Common Problems 4-4 LCD Failure 4-5 Wireless Function Failure 4-8 Component Failure 4-9 Other Functions Failure 4-11 Intermittent Problems 4-16 Undetermined Problems 4-16 BIOS Post Codes 4-17 4-2 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 129
are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 130
Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Use the following procedure as a guide for computer problems Common Problems 4. If the issue is still not resolved, refer to Online Support Information. 4-4 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 131
LCD Failure 0 If the LCD Display fails, perform the following: LCD Failure Is the LVDS cable properly the LCD Module F Replace the LCD Module OK Close Close Change Mainboard Figure 4-2. No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following: - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 132
sure that the computer is not running on battery alone as this may reduce display brightness. 2. Adjust the brightness to its highest level. Refer to the User Manual for instructions on adjusting the settings. If the display is too dim at the highest brightness setting, the LCD is faulty and should - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 133
under Other Devices 7. If the Issue is still not resolved, refer to Online Support Information. 8. Run the Windows Memory Diagnostic from the operating system DVD and follow the on-screen prompts. 9. If the Issue is still not resolved, refer to Online Support Information. Troubleshooting 4-7 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 134
WLAN module OK Reconnect NG cable correctly OK NG Replace NG WLAN module OK NG Replace Mainboard OK Close Close Close Figure 4-3. Wireless Function Failure 4-8 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 135
Sound Problems 0 Perform the following: 1. Boot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device roll back the audio driver to the previous version. 4. Remove and reinstall the audio driver. 5. Make sure that all volume controls are set mid range: - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 136
System. 12. If the Issue is still not resolved, refer to Online Support Information. Microphone Failure 0 If internal or external Microphones fail, perform the following: 1. Check that the microphone is enabled. Navigate to Start Control Support Information. 4-10 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 137
a known serviceable electrical outlet. System Recovery Options screen appears, click Next. f. Select the appropriate operating system, and click Next. NOTE: NOTE: Click Load Drivers if controller problem. 1. Run the Windows Memory Diagnostic Tool. For more information see Windows Help and Support - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 138
and Support. 7. Restore system and file settings from a known good date using System Restore Control Panel System and Maintenance System Device Manager. 5. Double click lDE ATA/ATAPI controllers exclamation mark, uninstall and reinstall the driver. 9. If the exclamation marker is Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 139
is reinstalled or the drive is moved to another computer. Navigate to Start Control Panel System and Maintenance System Device Manager. Double click DVD/CD-ROM drives. Right click DVD drive default. If using different software, refer to the software's user manual. Troubleshooting 4-13 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 140
controller transfer mode is set to DMA. 3. Navigate to Start Control Panel System and Maintenance System Device Manager. 4. Double click IDE ATA/ATAPI controllers, Refer to Online Support Information. Check for broken connectors on the drive, motherboard, and cables. 4-14 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 141
from a known good date using System Restore. 9. If the issue is resolved, repeat Step 8 and select an earlier time and date. 10. Run the Event Viewer to check the events log for errors. For more information refer to Windows Help and Support. 11. Roll back the mouse driver to the previous version if - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 142
Determine if the problem has changed. 6. If the problem does not recur, connect the removed devices one at a time until failing FRU is found. 7. If the problem remains, replace the following FRUs one at a time. Do not replace a non-defective FRU: System board LCD assembly 4-16 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 143
Table 4-4. PEI Phase POST Code Table Functionality Name (Include\PostCode.h) Phase Post Code Description PEI_SIO_INIT PEI 70 Super I/O Initialization PEI_CPU_REG_INIT PEI 71 CPU Early Initialization Troubleshooting 4-17 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 144
BIOS with Recovery image PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core 4-18 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 145
BDS_ENTER_BDS BDS 10 Enter BDS entry BDS_INSTALL_HOTKEY BDS 11 Install Hotkey service BDS_PCI_ENUMERATION_START BDS 13 PCI enumeration BDS_BEFORE_PCIIO_INSTALL BDS 14 PCI resource assign complete BDS_PCI_ENUMERATION_END BDS 15 PCI enumeration complete Troubleshooting 4-19 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 146
Controller Display logo or system information BDS_START_IDE_CONTROLLER BDS 1E IDE controller initialization BDS_START_SATA_CONTROLLER BDS 1F SATA controller initialization BDS_START_ISA_ACPI_CONTROLLER BDS 20 SIO controller initialization BDS_START_ISA_BUS BDS 21 ISA BUS driver boot system - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 147
S1 ASL_ENTER_S3 ASL 53 Prepare to enter S3 ASL_ENTER_S4 ASL 54 Prepare to enter S4 ASL_ENTER_S5 ASL 55 Prepare to enter S5 ASL_WAKEUP_S1 ASL E1 System wakeup from S1 Troubleshooting 4-21 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 148
System wakeup from S4 Table 4-10. SMM Functions POST Code Table Functionality Name (Include\PostCode.h) Phase Post Code Description SMM_IDENTIFY_FLASH_DEVICE SMM 0xA0 Identify Flash device in SMM SMM_SMM_PLATFORM_INIT SMM 0xA2 SMM service Error (Set address fail) 4-22 Troubleshooting - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 149
CHAPTER 5 Jumper and Connector Locations - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 150
Mainboard 5-3 Clearing Password and BIOS Recovery 5-5 Clearing Password 5-5 BIOS Recovery by Crisis Disk 5-6 5-2 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 151
Jumper and Connector Locations Mainboard 0 1 2 16 15 3 14 13 12 11 10 9 8 7 Figure 5-1. Mainboard Top Table 5-1. Mainboard Top Item Description 1 Camera Connector 3 TV Mini PCIE 5 Speaker Connector 7 Light Bar (Left) 9 HDD Power Connector Jumper and Connector Locations 65 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 152
Table 5-1. Mainboard Top (Continued) Item Description 11 Converter Connector 13 SW BTN Connector 15 SATA ODD Connector Item 12 14 16 Description WLAN Mini PCIE Fan Connector LVDS Connector 5-4 Jumper and Connector Locations - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 153
). Clearing BIOS Password 0 If a BIOS password (Supervisor Password and/or User Password) is set, the BIOS will prompt for the password at system POST or upon entering the BIOS setup menu. Clear the password check with the following procedure: 1. Remove AC adapter. 2. Locate the CMOS jumper - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 154
by Crisis Disk 0 BIOS Recovery Boot Block 0 BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware if a previous BIOS flashing process has failed. BIOS Recovery Hotkey - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 155
3. Change name of desired BIOS ROM file to AMIBOOT.rom. 4. Copy AMIBOOT.rom file to USB HDD. 5. Press Power button. 6. After several minutes, BIOS Setup Utility screen will appear as shown in Figure 5-4. Figure 5-4. BIOS Recovery Screen 7. Select Proceed with flash update. 8. Press Enter button to - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 156
5-8 Jumper and Connector Locations - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 157
CHAPTER 6 FRU (Field Replaceable Unit) List - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 158
Exploded Diagrams 6-4 Main Assembly 6-4 FRU List 6-6 Screw List 6-13 6-2 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 159
parts, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide. For Acer Authorized Service Providers, the Acer office may have a different part number code from those given in the FRU list of this printed - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 160
Exploded Diagrams 0 Main Assembly 0 1 2 3 18 17 4 16 5 15 6 7 14 8 9 13 10 11 12 Figure 6-1. Main Assembly Exploded Diagram Table 6-1. Main Assembly Exploded Diagram No. 1 Case Cover 2 Back Cover 3 Mainboard Shield 4 Thermal Module 5 Function Board 6 HDD Module 7 Middle Frame 8 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 161
Table 6-1. Main Assembly Exploded Diagram (Continued) No. Description 9 Camera Module 10 Infrared Board 11 LED Board (Left) 12 Front Bezel 13 LED Board (Right) 14 Power Board 15 Converter Board 16 ODD Module 17 ODD Bezel 18 Fan Module P/N 57.GCA07.001 55.GCA07.003 55.GCA07.004 60.GCA07. - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 162
FRU List 0 Table 6-2. FRU List Category Description P/N POWER ADAPTER Adapter DELTA 90W 19V 2.5x5.5x11 Blue ADP-90CD AP.09001.030 DBN, LV5+OBL (for DT) LED LF Adapter HIPRO 90W 19V 2.5x5.5x11 Blue HP-A0904A3, LV+OBL, for DT LED LF AP.0900A.006 MAINBOARD MB Kit ZX4250 AMD Realtek RTL8111E - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 163
Mini-Card WW Analog + DVB-T Digital AverMedia A336-A Mini-Card WW Analog + ATSC Digital Remote Controller Philips Remote Controller RC2604302/01B MSFT code US;pair with OVU430008 Philips Remote Controller RC2604301/01B MSFT code EMEA;pair with OVU430008 IR BLASTER CABLE POWER CORD 3PIN UK POWER CORD - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 164
Table 6-2. FRU List (Continued) Category Description FUNCTION CABLE P/N 50.GCA07.005 CABLE - MB TO CONTROL BOARD 50.GCA07.006 CABLE - CONTROL BORAD TO SENSOR/R FOR TQ2/TQR 50.GCA07.007 CABLE - CONTROL BORAD TO SENSOR/L FOR TQ2/TQR LED CABLE - L 50.GCA07.008 50.GCA07.009 LED CABLE - R IR - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 165
Table 6-2. FRU List (Continued) Category Description CASE/COVER/BRACKET ASSEMBLY FRONTBEZEL ASSY GW W/SPEAKER P/N 60.GCA07.001 BACK COVER ASSY GW W/HINGE, HINGE CAP FOR W/TV&IR BACK COVER ASSY GW W/HINGE, HINGE CAP FOR W/O TV W/IR BACK COVER ASSY GW W/HINGE, HINGE CAP FOR W/ TV W/O IR B CAS - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 166
Table 6-2. FRU List (Continued) Category Description FAN MODULE v THERMAL MODULE - UMA THERMAL MODULE - DIS FAN - DIS P/N 60.GCA07.005 60.GCB07.001 23.GCA07.002 KB+M(Wireless) Keyboard LITE-ON SK-9061 RF2.4 104KS Black US W/MOUSE MS.11200.084 Keyboard LITE-ON SK-9061 RF2.4 104KS Black - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 167
U0027-O with polish cover LCD PANEL LCD 20"W. TQ2 TOUCH MODULE W/CONTROL BOARD - LPL LED HD+ None Glare LM200WD3 TLC1 LCD 20"W. TQ2 TOUCH MODULE W/CONTROL BOARD - LPL LED HD+ None Glare LM200WD3 TLC4 LCD 20"W. TQR TOUCH MODULE W/CONTROL BOARD - LPL LED HD+ None Glare LM200WD3 TLC1 LCD 20"W. TQR - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 168
*8 0.065um KN.1GB07.004 OPTICAL DRIVE v ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X KU.0080D.057 GT34N LF W/O bezel SATA Zero Power Supported, PCC LD (HF + Windows 7) ODD PLDS Super-Multi DRIVE 12.7mm Tray DL 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 169
Screw List 0 Table 6-3. Screw List Category Description SCREW SCREW M3.0*5.0-I (NI)(NYLOK) STEEL SCREW M3.0*5-P(NI)(NYLOK)IRON SCREW M4*7-I(BNI)(NYLOK)IRON SCREW M2.0*6-I(BNI)(NYLOK) D4.0 T0.7 SCREW M2.0*3-I(NI)(NYLOK)IRON SCREW M2.0*4.0-I(BZN)(NYLON PATCH)(IRON) SCREW M3*6-I(BNI)(NYLOK) - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 170
6-14 FRU (Field Replaceable Unit) List - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 171
CHAPTER 7 Online Support Information - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 172
Introduction 7-3 7-2 - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 173
Information Introduction 0 This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access - Acer Aspire Z1100 | Acer Aspire Z1100 Desktop Service Guide - Page 174
7-4 Online Support Information