Acer Liquid E User Manual - Page 42

Appendix, FAQ and troubleshooting

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Appendix FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your smartphone, and gives easy answers and solutions to these questions. Aspect Question Answer Audio Why is there no sound If the headset is plugged into the device, coming from the the speaker is automatically shut off. device? Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. Multimedia files Why can't I view my picture files? You may be trying to view an image that is not supported. Refer to "Multimedia" on page 46 for more information. Why can't I view my video files? You may be trying to view a video that is not supported. Refer to "Multimedia" on page 46 for more information. Why can't I play my music files? You may be trying to play a file that is not supported. Refer to "Multimedia" on page 46 for more information. System information and performance How do I check the OS version of my device? Tap Menu > Settings > About phone to check the OS version (Kernel/build number) and other hardware and software information. Power I couldn't turn on the device. The battery power may be depleted. Recharge the device. Refer to "Charging the battery" on page 8 for more information. Heat The phone heats up when charging or making long duration calls. It is normal for the phone to heat up when charging. When charging is complete, it will return to its normal temperature. It is also normal for the phone to heat up during long periods of use, such as watching a video or a long phone conversation. All Acer phones are factory tested before release. 40

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40
Appendix
FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of
your smartphone, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio
Why is there no sound
coming from the
device?
If the headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.
Multimedia files
Why can’t I view my
picture files?
You may be trying to view an image that is
not supported. Refer to
“Multimedia” on
page 46
for more information.
Why can’t I view my
video files?
You may be trying to view a video that is
not supported. Refer to
“Multimedia” on
page 46
for more information.
Why can’t I play my
music files?
You may be trying to play a file that is not
supported. Refer to
“Multimedia” on
page 46
for more information.
System information
and performance
How do I check the OS
version of my device?
Tap
Menu
>
Settings
>
About phone
to
check the OS version (Kernel/build number)
and other hardware and software
information.
Power
I couldn’t turn on the
device.
The battery power may be depleted.
Recharge the device. Refer to
“Charging the
battery” on page 8
for more information.
Heat
The phone heats up
when charging or
making long duration
calls.
It is normal for the phone to heat up when
charging. When charging is complete, it will
return to its normal temperature.
It is also normal for the phone to heat up
during long periods of use, such as watching
a video or a long phone conversation.
All Acer phones are factory tested before
release.