Acer Veriton 3000 Veriton 3000 Service Guide - Page 104

Error Symptom Action/FRU NOTE: Ensure that the hard disk drive is configured correctly in BIOS Setup and that the cables/jumpers are set correctly before diagnosing any hard disk drive problems. Hard disk drive test failed. 1. Make sure that the hard disk drive is not write-protected. 2. Enter BIOS Setup and load the default settings. 3. Hard disk drive cable. 4. Replace the hard disk drive. 5. Try another main board to make sure that the main board is good. Hard disk drive cannot format completely. 1. Enter BIOS Setup and load the default settings. 2. Hard disk drive cable. 3. Hard disk drive. 4. Try another main board to make sure that the main board is good. Hard disk drive has a write error. 1. Enter BIOS Setup and load the default settings. 2. Execute the utility program (with surface scan function, e.g., DOS SCANDISK) to locate and block the usage of bad sectors. 3. Reformat the hard disk drive. 4. Replace the hard disk drive. Hard disk drive LED fails to light, but system operates normally. 1. With the system power on, measure the voltage of the hard disk LED connector. 2. Hard drive LED cable. CD/DVD-ROM Drive NOTE: Ensure that the CD/DVD-ROM drive is configured correctly in BIOS Setup, that the cables/jumpers are set correctly, and that its laser beam is clean before diagnosing any CD/DVD-ROM drive problems. CD/DVD-ROM drive test failed. 1. Check the CD/DVD-ROM drive cables. 2. Check the CD/DVD-ROM drive settings in BIOS Setup. 3. Replace CD-ROM/ DVD-ROM Drive. CD/DVD-ROM drive LED doesn't come on but works normally. 1. CD/DVD-ROM LED cable. 2. CD/DVD-ROM drive CD/DVD-ROM drive LED flashes for more than 30 seconds before shutting off. Software requests to reinstall the disc. Software informs a reading CD/DVD disc error. 1. The CD/DVD-ROM disc may have dirt or foreign material on it. Check with a known good disc. 2. The CD/DVD-ROM disc may not be inserted properly. 3. The CD/DVD-ROM disc is damaged. CD/DVD-ROM drive cannot load or eject when the system is turned on and its eject button is pressed and held. CD/DVD-ROM drive does not read and there are no messages displayed. CD/DVD-ROM drive can play an audio CD but there is no sound output. 1. Disconnect all cables from CD/DVD-ROM drive except the power cable and then press the eject button to try to unload the disk. 2. CD/DVD-ROM drive power. 3. CD/DVD-ROM drive. 1. The CD/DVD-ROM disk may have dirt or foreign material on it. Check with a known good disc. 2. Ensure that the CD/DVD-ROM driver is installed properly. 3. CD/DVD-ROM drive. 1. Ensure that the headphone jack of the CD/DVD-ROM has output. 2. Turn up the sound volume. 3. Check the speaker power, connections and cables. 4. CD/DVD-ROM drive. Real-time clock Real-time clock is inaccurate. 1. Ensure that the information in the Date and Time of BIOS Setup is set correctly. 2. RTC battery. 3. Main board. Audio Audio software program invokes but no sound comes 1. Check the speaker power, connections and cables. from the speakers. 2. Turn up the sound volume. 72 Chapter 4