Acer Veriton 3000 Veriton 3000 Service Guide - Page 105

Error Symptom Action/FRU Modem Modem ring cannot wake the system up from suspend mode. 1. Ensure that the Modem Ring Indicator in BIOS Setup or Power Management is set to Enabled. 2. If a PCI modem card is used, reinsert the modem card into the PCI slot firmly or replace the modem card. 3. If an ISA modem card is used, ensure that the modem ringin cable from the modem card to the main board is connected properly. 4. In Window 98, ensure that the telephone application is configured correctly for your modem and set to receive messages and/or faxes. Data/fax modem software program invokes but cannot 1. Ensure that the modem card is inserted into the slot receive/send data/faxes. properly. Fax/voice modem software program invokes but has no sound output. (Data files are received normally; voice from modem cannot be produced, but system sound feature works normally.) 1. Some modem adapters require a modem voice-in cable that connects to the main board. If so, check whether it is connected properly. 2. Check the speaker power, connections and cables. 3. Turn up the sound volume. Video display Video memory test failed. Video card test failed. 1. Make sure that the inserted VGA card does not conflict with the onboard VGA controller (if your system has a VGA controller). 2. Make sure that the VGA card is inserted properly in the system (if your system has a VGA card). 3. Make sure that the VGA function setting in the BIOS setup utility is correct. 4. Replace the video card. 5. Replace the main board. Display problem: - Incorrect colors No high intensity Missing, broken, or incorrect characters Blank monitor (dark) Blank monitor (bright Distorted image Unreadable monitor Other monitor problems 1. Ensure that the monitor is properly connected. 2. Check the monitor signal connections and cables. 3. Replace the monitor. 4. Video adapter card. 5. Replace the main board. Display changing colors. 1. Monitor signal cables and connections. 2. Monitor. 3. Replace the main board. Parallel ports NOTE: Execute "Load BIOS Default Settings" in BIOS Setup to confirm the port's presence before diagnosing any parallel port problems. Parallel port test failed. Parallel port loop-back test failed. 1. Make sure that the parallel port you test is properly set in BIOS Setup. 2. Make sure that the internal cable from the parallel port to the main board is properly connected (if applicable). 3. Make sure that the parallel port you test is the same one that you tested in the diagnostic program. 4. Replace the loop-back (if applicable). 5. Replace the main board. Printing failed. 1. Ensure that the printer driver is properly installed. Refer to the printer service manual. 2. Check the printer cable and connections. 3. Replace the printer. 4. Replace the main board. Printer problems. 1. Refer to the service manual for the printer. Chapter 4 73