Apple MC408LL Apple Technician Guide - Page 46

Symptoms, Quick Check, Uncategorized Symptoms, Check, Result, Action, [email protected] - a review

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8. Is the device performing to stated specifications? Yes Educate User. Issue resolved. No Replace device. Uncategorized Symptoms Quick Check Symptoms Uncategorized Symptoms • Unable to locate appropriate symptom code. Quick Check 1. Verify System Preferences/Network settings are configured appropriately to support communication method. 2. For Ethernet connection issues verify that the cable being used functions when used with another known good system. 3. For wireless connection issues review user environment to determine whether possible interference from other 2.4GHz communications devices might be contributing to issue. http://support.apple.com/kb/HT1365 Deep Dive Check 1. Verify whether existing symptom code applies to the issue reported by the user. Result Yes No Action Jump to appropriate symptom code flow. Document reported failure and send feedback to [email protected] stating that a suitable symptom code wasn't found. Provide as much detail as possible. Code N99 2010-08-03 Mac mini (Mid 2010) Symptom Charts - Communications 46

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Mac mini (Mid 2010) Symptom Charts — Communications
46
2010-08-03
8.
Is the device performing to
stated specifications?
Yes
Educate User. Issue resolved.
No
Replace device.
Uncategorized Symptoms
Quick Check
Symptoms
Quick Check
Uncategorized Symptoms
•
Unable to locate appropriate
symptom code.
1.
Verify System Preferences/Network settings
are configured appropriately to support
communication method.
2.
For Ethernet connection issues verify that the
cable being used functions when used with
another known good system.
3.
For wireless connection issues review user
environment to determine whether possible
interference from other 2.4GHz communications
devices might be contributing to issue.
Deep Dive
Check
Result
Action
Code
1.
Verify whether existing
symptom code applies to the
issue reported by the user.
Yes
Jump to appropriate
symptom code flow.
No
Document reported failure
and send feedback to
stating that a suitable
symptom code wasn’t found.
Provide as much detail as
possible.
N99