Bissell Trilogy Vacuum User Guide - Page 16

Troubleshooting Vacuum cleaner won't turn on Possible causes WARNING: To reduce the risk of electric shock, turn power OFF and disconnect polarized plug from electrical outlet before performing maintenance or troubleshooting. Remedies 1. Power cord not plugged in 1. Check electrical plug 2. Blown fuse/tripped breaker in home 2. Check/replace fuse or reset breaker 3. Damaged power cord 3. Unplug, check for damage, have cord replaced at an authorized service center if necessary 4. Thermal protector activated 4. Allow cleaner to cool for 30 minutes, see pg. 13 Vacuum cleaner and tools won't pick up dirt Possible causes Remedies 1. Incorrect height adjustment 1. Adjust powerfoot to correct height 2. Hose not attached to suction opening 2. Firmly push hose wand into hose wand base 3. Twist 'n Snap hose not securely attached 3. Make sure Twist 'n Snap hose is snapped into locked position 4. Crack or hole in hose 4. Check hose and replace if needed 5. Broken or worn drive belt 5. Replace drive belt, see page 12 6. Rotating floor brush bristles worn 6. Replace brush 7. Rotating floor brush jammed 7. Remove brush and clean debris from brush ends 8. Clog in vacuum 8. Clear clogs, see page 14 9. Dirt container full 9. Empty dirt container 10. Dirt container not installed properly 10. Position correctly and lock in place 11. Filters are dirty 11. Check pre-motor and post-motor filters, see pg. 11 12. TurboBrush is clogged or debris is wrapped 12. See page 15 for Maintaining TurboBrush around the brush roll Brush not rotating Possible causes Remedies 1. Brush switch turned to "Off" 1. Make sure brush switch is in "On" position 2. Vacuum is in upright position 2. Recline vacuum to operate brush 3. Brush is jammed 3. Remove obstruction or debris see pg. 14, unplug cleaner to reset brush see pg. 13 4. Brush needs to be reset 4. Unplug cleaner to reset brush see pg. 13 Vacuum cleaner is difficult to push Possible causes Remedies 1. Incorrect height setting 1. Adjust powerfoot to correct height setting see pg. 7 16 w w w. b i s s e l l . c o m 800.237.7691