Bose Custom QuietComfort 35 Wireless II English Owners Guide - Page 38
Symptom, Solution, TROUBLESHOOTING
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T roubleshooting Symptom Solution No sound • Power on the headphones and charge the battery. • Check the state of the status indicators (see page 24). • Increase the volume on your headphones, your mobile device and music source. • Slide the Power/Bluetooth switch to the right and release to hear the connected device. Make sure you are using the correct device. • Move your mobile device closer to the headphones and away from any interference or obstructions. • Use a different music source. • Connect another mobile device (see page 31). • If two mobile devices are connected, pause your other device first. • If two mobile devices are connected, move the devices within range of the headphones (30 ft. or 9 m). Poor sound quality • Use a different music source. • Connect another mobile device (see page 31). • Disconnect the second device. • Move your mobile device closer to the headphones and away from any interference or obstructions. No sound from a device • Secure the ends of the back-up audio cable. connected by the back-up audio cable • Increase the volume on your headphones, your mobile device and music source. • Connect another device (see page 31). Poor sound quality from a device connected by audio cable • Secure the ends of the back-up audio cable. • Connect another device (see page 31). Battery won't charge • Secure the ends of the USB charging cable. • Try another charging source. • If your headphones have been exposed to high or low temperatures, let the headphones return to room temperature and try charging again. Amazon Alexa is not responding • If you haven't already, set the Action button to Amazon Alexa (see page 17). • Connect your mobile device to Wi-Fi®. • Make sure you are in a country where Amazon Alexa is available. • Make sure you are using the most up-to-date version of the Amazon Alexa app. • For additional support, visit: global.Bose.com/Support/QC35ii 38 - ENGLISH