Bose Frames Alto English Owners Guide - Page 24

TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the frames, try these solutions first: • Power on the frames (see page 9). • Check the state of the status ­light (see page 16). • Make sure your mobile device supports Bluetooth pairing (see page 18). • Download the Bose Connect app and run available software updates. • Charge the battery (see page 15). • Increase the volume on your mobile device and music app. • Connect another mobile device (see page 18). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and ­solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. PROBLEM Frames don't connect with mobile device WHAT TO DO On your device: • Turn the Bluetooth feature off and then on. • Delete the frames from the Bluetooth list on your ­device. Connect again (see page 18). Move your device closer to the frames and away from any ­interference or obstructions. Connect a different mobile device (see page 18). Visit: worldwide.Bose.com/Support/Frames to see how-to videos. Clear the frames device list (see page 20). Connect again. Bose Connect app doesn't work on device Make sure the Bose Connect app is compatible with your device. Visit: worldwide.Bose.com/Support/Frames Uninstall the Bose Connect app on your device then reinstall the app (see page 18). No sound Press play on your mobile device to make sure audio is playing. Move your device closer to the frames and away from any ­interference or obstruction. Use a different music source. Connect a different device (see page 18). | 2 4 E N G