Bose Frames Alto English Owners Guide - Page 25

T roubleshooting PROBLEM Poor sound quality WHAT TO DO Use a different music source. Connect a different device. Move the device closer to the frames and away from any ­interference or obstructions. Turn off any audio enhancement features on the device or music app. Frames don't charge Make sure the pins on the charging cable are correctly aligned with the charging port on the frames and magnetically snapped into place. Secure both ends of the charging cable. If the frames have been exposed to high or low ­temperatures, let the frames return to room temperature and then try charging again. Disconnect the charging cable from the frames and from your USB wall charger or computer. Wait 10 seconds then reconnect the charging cable (see page 15). Try a different USB wall charger or computer. Microphone isn't picking up sound Make sure the microphone opening on the right temple is not blocked. Try another phone call. Try another compatible device. Device not responding to For multi-press functions: vary speed of presses. button presses Can't adjust volume using the frames Make sure the frames are up to date. Download the Bose Connect app. In the Bose Connect app, make sure Press & Turn volume control is on. You can access this option from the Settings menu. To avoid accessing voice control (see page 14), make sure you turn your head while pressing the button. | 2 5 E N G