Bose Music English Owners Guide - Page 45
Troubleshooting, Try these solutions first, Other solutions, mobile device for proper operation.
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TROUBLESHOOTING TRY THESE SOLUTIONS FIRST If you experience problems with the amplifier: • Make sure the amplifier is connected to a live AC (mains) outlet. • Secure all cables and speaker wires. • Check the state of the amplifier (see page 36). • Move the amplifier and mobile device away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.). • Move the amplifier within the recommended range of your wireless router or mobile device for proper operation. • Refer to your speaker owner's guide. OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you're unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM Can't complete network setup SOLUTION Make sure the amplifier is set to Main (see page 27). Select correct network name and enter password. Connect your mobile device and amplifier to the same Wi-Fi network. Enable Wi-Fi on the mobile device you're using for setup. Change the default browser on your mobile device. Close other open applications. Restart your mobile device and your router. Place the amplifier within range of the router. Reset the amplifier (see page 51). If your router supports both 2.4GHz and 5GHz bands, make sure both the mobile device and amplifier are connecting to the same band. Uninstall the Bose Music app, reset the amplifier (see page 51), and restart setup. | 4 5 E N G