Bose QuietComfort 35 II Gaming English Owners Guide - Page 50

PROBLEM, WHAT TO DO, No sound while gaming, No sound, connection, No sound wired connection

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T roubleshooting PROBLEM No sound while gaming No sound (Bluetooth connection) No sound (wired connection) Poor sound quality WHAT TO DO Make sure the gaming microphone is secure (see page 18). Adjust the audio settings in your gaming system settings menu. Refer to your gaming system owner's guide for more information. If using the PC desktop controller: • Try using a different USB port on your computer. • Make sure your volume is turned up (see page 26). • Check your computers audio settings. Press play on your mobile device to make sure audio is playing. Play audio from a different application or music service. Restart your device. If two devices are connected, pause the first device and play the other mobile device. If two devices are connected, move the devices within range of the headset (30 ft or 9 m). Secure both ends of the audio cable. Press play on your mobile device to make sure audio is playing. Play audio from a different application or music service. Restart your device. Play audio from a different application or music service. Disconnect the second device. Turn off any audio enhancement features on the device or music app. On your device: • Turn the Bluetooth feature off and then on. • Delete the headset from the Bluetooth list on your ­device. Connect again (see page 35). | 5 0 E N G

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TROUBLESHOOTING
50
|
ENG
PROBLEM
WHAT TO DO
No sound while gaming
Make sure the gaming microphone is secure
(see page 18).
Adjust the audio settings in your gaming system
settings menu. Refer to your gaming system owner’s
guide for more information.
If using the PC desktop controller:
•
Try using a different USB port on your computer.
•
Make sure your volume is turned up
(see page 26).
•
Check your computers audio settings.
No sound (
Bluetooth
connection)
Press play on your mobile device to make sure audio
is playing.
Play audio from a different application or
music service.
Restart your device.
If two devices are connected, pause the first device
and play the other mobile device.
If two devices are connected, move the devices within
range of the headset (30 ft or 9 m).
No sound (wired connection)
Secure both ends of the audio cable.
Press play on your mobile device to make sure audio
is playing.
Play audio from a different application or
music service.
Restart your device.
Poor sound quality
Play audio from a different application or
music service.
Disconnect the second device.
Turn off any audio enhancement features on the
device or music app.
On your device:
• Turn the
Bluetooth
feature off and then on.
•
Delete the headset from the
Bluetooth
list on your
device. Connect again (see page 35).