Bose QuietComfort Earbuds Bundle English Owners Guide - Page 44

TROUBLESHOOTING SYMPTOM No sound SOLUTION Make sure that both eartips fit securely in your ear, and they aren't rotated too far back (see page 17). Make sure your head is upright when inserting the earbuds. Press play on your mobile device to make sure audio is playing. Play audio from a different application or music service. Play audio from content stored directly on your device. Restart your mobile device. Make sure the earbuds are within range of each other. Disable in-ear detection features using the Bose Music app. No sound from one earbud Make sure that both eartips fit securely in your ear, and they aren't rotated too far back (see page 17). Make sure your head is upright when inserting the earbuds. Make sure the earbuds are within range of each other. Place both earbuds in the charging case until they ­magnetically snap into place and the earbud status lights display charge status (see page 35). Remove the earbuds. Audio and video are out of sync Close and re-open the application or music service. Play audio from a different application or music service. Place both earbuds in the charging case until they ­magnetically snap into place. Close the case for 10 seconds. Open the case. Remove the earbuds. Poor sound quality Make sure that both eartips fit securely in your ear, and they aren't rotated too far back (see page 17). Try a different audio track. Play audio from a different application or music service. Clear any debris or wax buildup from the eartips and earbud nozzles. Turn off any audio enhancement features on the device or music app. Make sure your earbuds are connected over the ­correct ­Bluetooth ­profile: Stereo A2DP. Check your device's ­Bluetooth/audio settings menu to make sure the correct profile is selected. On your device: • Turn the Bluetooth feature off and then on. • Delete the earbuds from the Bluetooth list on your ­device. Connect again (see page 15). | 4 4 E N G